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| Section | Weight | Objectives |
|---|---|---|
| Discovery | 13% | - Document customer business needs, value and vision - Understand current state architecture - Identify gaps between requirements and standard capabilities |
| Implementation | 38% | - Product and pricing configuration - Initial setup and configuration - License and access management - Post-sales process enablement - Contract management configuration - Order Capture setup - Industry-specific component setup - Data migration and integration |
| Solution Design | 36% | - Define future state architecture - Map Energy and Utilities Cloud components to requirements - Understand deployment tools and best practices - Validate data model fitment - Define security and data access model - Design future state business processes |
| Test and Deploy | 13% | - User acceptance testing management - Testing strategy and scenario design - Deployment planning and execution |
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問題 #35
An energy company is implementing Energy and Utilities Cloud for its service center agents.
Which two of the following business processes should be part of their test scenarios?
Choose 2 answers
答案：A,B
問題 #36
A call center agent uses the Energy and Utilities Contact Center Console to schedule a field technician appointment for a customer.
What license is needed to complete this customer requirement?
答案：A
解題說明：
To schedule a field technician appointment using the Energy and Utilities Contact Center Console, the call center agent requires the Energy and Utilities Base Service license. This specific license grants access to the functionalities and features within the Energy and Utilities Cloud, including the ability to schedule appointments and manage field service operations directly from the Contact Center Console. It's tailored to meet the unique requirements of energy and utility companies, providing the necessary tools to support customer service and field service coordination. Reference = The Salesforce Energy and Utilities Cloud documentation details the licensing requirements for using the platform, including the need for the Energy and Utilities Base Service license for call center agents performing tasks such as scheduling field technician appointments: https://www.salesforce.com/products/industries/energy-and-utilities/overview/
問題 #37
Which Energy and Utilities Cloud component includes asset-based ordering, multi-site orders, bundle pricing, usage pricing, attribute pricing, and contextual price adjustment rules?
答案：D
問題 #38
Which two standard Energy and Utilities Cloud data model characteristics are used to differentiate B2B and B2C customers?
答案：A,C
解題說明：
In the standard Salesforce Energy and Utilities Cloud data model, B2B and B2C customers are differentiated as follows: A. Accounts with RecordType "Business" are used to represent B2B customers. This RecordType is designed to capture information relevant to business accounts, including details specific to companies and organizations. B. Accounts with RecordType "Consumer" are used to represent B2C customers. This RecordType is tailored to individual consumers, focusing on personal account information and individual customer interactions.
This distinction in the data model facilitates the management of diverse customer types within the energy and utility sector, allowing for tailored interactions and services. Reference = Salesforce Energy and Utilities Cloud documentation provides insights into the data model, including the differentiation between B2B (Business) and B2C (Consumer) customers using specific RecordTypes, which is critical for managing customer relationships and data: https://developer.salesforce.com/docs/atlas.en-us.industries_energy_and_utilities.meta/industries_energy_and_utilities/
問題 #39
An energy company wants to show users monthly billed usage information when the user starts the Move Out guided business processes in Energy and Utility Cloud, The usage information is stored in a third-party system with available APIs.
Which three steps must the consultant complete to achieve the required outcome?
Choose 3 answers
答案：A,B,C
問題 #40
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AP-207熱門考古題: https://www.kaoguti.com/AP-207_exam-pdf.html
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