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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configuration and Setup | 20% | - Company Settings
|
| Topic 2: Sales and Marketing Applications | 12% | - Sales Productivity
|
| Topic 3: Productivity and Collaboration | 7% | - Collaboration Tools
|
| Topic 4: Data and Analytics Management | 14% | - Data Management
|
| Topic 5: Object Manager and Lightning App Builder | 20% | - Page Customization
|
| Topic 6: Workflow and Process Automation | 16% | - Automation Tools
|
| Topic 7: Service and Support Applications | 11% | - Customer Support
|
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NEW QUESTION # 116
Cloud kicks wants to track shoe designs by products. Shoe designs should be unable to be deleted, and there can be multiple design for one product across various stages.
Which two steps should the administration configure to meet this requirement?
Choose 2 answers
Answer: B,C
NEW QUESTION # 117
The service manager at Ursa Major Solar wants to let customers know that they have received their cases via email and their websites. Medium-priority and high-priority cases should receive different email notifications than low-priority cases. The administrator has created three email templates for this purpose.
How should an administrator configure this requirement?
Answer: B
Explanation:
Explanation
Auto-response rules are used to automatically send email responses to lead or case submissions based on the criteria you define. You cancreate one auto-response rule per object (lead or case) and configure multiple rule entries with different criteria and actions within that rule. To meet the requirement of sending different email notifications based on case priority, you need to create one auto-response rule for cases and configure three rule entries with filters for low-priority, medium-priority, and high-priority cases respectively. Then you need to select the appropriate email template for each rule entry action. References:
https://help.salesforce.com/s/articleView?id=sf.customize_leadsautor.htm&type=5https://help.salesforce.com/s/a
NEW QUESTION # 118
The administrator at Cloud Kicks writes an assignment rule to send all cases created via email or the web to the Automated Cases Queue Any manually created cases should be owned by the agent creating them, however, the manually created cases now show the administrator as the owner.
What will the administrator find when troubleshooting this issue?
Answer: A
Explanation:
Explanation
The Assignment Rule checkbox is a checkbox that appears on manual case creation pages when assignment rules are definedfor cases. The Assignment Rule checkbox determines whether or not to apply assignment rules to manually created cases. If the Assignment Rule checkbox is selected by default, then any manually created cases will be assigned according to assignment rules instead of being owned by the agent creating them. To prevent this from happening, an administrator can either deselect the Assignment Rule checkbox when creating cases manually; or change the default setting for this checkbox under setup by selecting or deselecting Use active assignment rules by default.
References:https://help.salesforce.com/s/articleView?id=sf.customize_casesupport_assign.htm&type=5
NEW QUESTION # 119
Ursa Major Solar wants to assist users with a guided expense report process to simplify submissions, routing, and authorizations.
Which two tools should an administrator use to build this solution?
Choose 2 answers
Answer: B,C
Explanation:
Explanation
Flow builder and approval process are two tools that can be used by Ursa Major Solar to assist users with a guided expense report process to simplify submissions, routing, and authorizations. Flow builder is a tool that allows administrators to create flows, which are guided processes that collect data and perform actions in Salesforce; it can be used to create a screen flow that guides users through the steps of submitting an expense report, such as entering expense details, uploading receipts, etc. Approval process is a tool that allows administrators to create approval processes, which are automated processes that require approval from one or more approvers; it can be used to create an approval process that routes expense reports to the appropriate managers for authorization basedon certain criteria, such as amount, type, etc. Validation rule, quick action are not tools for building a guided expense report process; they are used for different purposes such as enforcing data quality or creating records. References:
https://help.salesforce.com/s/articleView?id=sf.flow_builder.htm&type=5https://help.salesforce.com/s/articleVie
NEW QUESTION # 120
Users at Cloud Kicks want to be able to create a task that will repeat every two weeks.
What should an administrator do to meet the requirement?
Answer: D
Explanation:
Explanation
Recurring tasks are tasks that repeat at regular intervals, such as daily,weekly, monthly, etc. They can be created by users who have the permission to create recurring tasks, which can be enabled by administrators in the user profile settings. Flow, workflow rule, and recurring activities are not valid options for creating recurring tasks in Salesforce.
References:https://help.salesforce.com/s/articleView?id=sf.tasks_recurring.htm&type=5
NEW QUESTION # 121
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