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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Section	Weight	Objectives
Delivery	16%	- Validate solution implementation against design - Distinguish out-of-the-box vs custom functionality - Execute data migration plans - Align architecture and order components
Planning and Design	60%	- Design scalable product catalog models - Design asset management and MACD workflows - Create quoting and order capture processes - Prioritize and size user stories - Design order fulfillment orchestration flows - Decompose commercial products for implementation - Develop data migration strategies
Discovery	24%	- Assess customer IT ecosystem against architectural principles - Select appropriate Communications Cloud products - Map business processes, personas and requirements - Evaluate data volume and platform constraints - Define KPIs based on business goals and budget - Align requirements to native features or external solutions

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With the Salesforce Communications Cloud Accredited Professional (AP) Exam Salesforce-Communications-Cloud exam, you will have the chance to update your knowledge while obtaining dependable evidence of your proficiency. You can benefit from a number of additional benefits after completing the Salesforce Communications Cloud Accredited Professional (AP) Exam Salesforce-Communications-Cloud Certification Exam. But keep in mind that the Salesforce-Communications-Cloud certification test is a worthwhile and challenging certificate.

Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q16-Q21):

NEW QUESTION # 16
ABC communication is using communication cloud for managing its product catalog. The inventory maintains SKUs and enter data related to SKUs. A consultant is analyzing options to sync the SKU data with communication cloud EPC products in the product catalog.
Which communication cloud feature should consultant recommend for this use case to minimize the customer issue

A. Export the SKU data as product and attribute from the inventory management system in .csv format, create a custom object to ......trigger on custom object to insert product and related records in the product catalog.
B. Integrate communication cloud with the inventory management system using CPQ API getCartProducts. The inventory management system expose EPC API to create product and create records in the product Catalog.
C. Create a custom trigger to insert product and related records in the product catalog, Export data related attribute from inventory management system in .csv format and related records in the product catalog.
D. Integrate communication cloud with inventory management system using enterprise product catalog REST APIs. The inventory will expose the EPC API to create the product and product related records in the product catalog.

Answer: D

Explanation:
Integrating the communication cloud with the inventory management system using Enterprise Product Catalog (EPC) REST APIs (A) is the most direct and efficient method. This allows real-time synchronization of SKU data from the inventory system into the Communication Cloud ' s product catalog, ensuring data accuracy and minimizing manual intervention.References:Salesforce Communications Cloud EPC documentation and REST API integration best practices.

NEW QUESTION # 17
UC sales 8 similar home phone offering commercial offerings to its customers. UC wants commercial offering decompose to the same CFS Technical product. What shall consultant recommend to achieve this requirement.

A. Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to order item
B. Create one decomposition relationship each from all commercial offerings to the same technical product
C. Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to Account.
D. Create one decomposition relationship each via one parent class product from all commercial offerings

Answer: D

NEW QUESTION # 18
UC uses communication cloud but their legacy system has a large products module on a per stock keeping Unit ( SKU) basis. UC wants to rationalize their product catalog What are the three options should consultant configure to meet this requirement

A. Attribute
B. Fields
C. Pricing plan
D. Price lists
E. Calculation Matrix

Answer: A,B,C

Explanation:
To rationalize a large product catalog from a SKU-based system, consultants should consider configuring Fields (A) to capture essential product information, Attributes (D) to define product characteristics, and Pricing Plans (E) to manage pricing strategies. These configurations support the creation of a more streamlined and manageable product catalog within Salesforce Communication Cloud by allowing for the consolidation of similar products and the flexible definition of product offerings.References:Salesforce Communication Cloud documentation on Enterprise Product Catalog (EPC) management.

NEW QUESTION # 19
Universal Connect (UC) offers only internet service. However, they plan on extending their offering to include TV services for the existing customers. Fulfillment of Internet and TV orders will only require customers to activate one access line.
Consultant plans on mapping Internet and TV products to the same technical product for the access line using decomposition, but there is a common attribute called "Installation Type" on the internet and TV offer. What will be the consultant see as a result if the consumer order internet and TV together?

A. An error at design time, an error will be returned while configuring the decomposition relationship because of the duplicate attributes
B. No error will be returned the "installation type" will be copied as empty/null after decomposition on the technical product
C. An error at runtime no value will be assigned to the attribute "installation Type" on the technical product
D. No errors will be returned the value for 'Installation type' on the technical product will be set to most recently modified attribute.

Answer: D

Explanation:
When mapping Internet and TV products to the same technical product using decomposition, if both have a common attribute like "Installation Type," the system will typically use the most recently modified attribute value during decomposition. This prevents runtime errors and ensures that the technical product reflects the latest customer choices without requiring manual intervention or causing design-time errors.References:
Salesforce documentation on product decomposition and attribute handling.

NEW QUESTION # 20
Exclusive VPN corporation wants to automate their offering of complete B2B services and realizes that their order can be very large and will from time to time violate Order Management's Document size limits. Which two techniques can a consultant use to migrate the risk of large order hitting governor limits?

A. Ensure platform Events mode is enabled for Order Management
B. User enterprise sales model capabilities to ensure orders are split by site prior to submission to order management.
C. Split Line Items in the same order before submitting the order and request an increase to order size limits
D. Asynchronously submit the order to Order Management to allow decomposition and orchestration to happen separately.

Answer: A,B

Explanation:
To mitigate the risk of large orders hitting governor limits, enabling Platform Events mode for Order Management (A) and using Enterprise Sales Model capabilities to split orders by site before submission to Order Management (B) are effective techniques. These approaches help manage large orders more efficiently by leveraging Salesforce ' s event-driven architecture and logically segmenting orders for better processing.
References:Salesforce Industries Order Management documentation on Platform Events and Enterprise Sales Model best practices.

NEW QUESTION # 21
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