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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
The Four Dimensions of Service Management	- Information and Technology - Partners and Suppliers - Organizations and People - Value Streams and Processes
ITIL Service Value System (SVS)	- Service Value Chain - Practices Overview - Guiding Principles - Governance - Continual Improvement
Service Management Key Concepts	- Service Relationships - Service Offerings - Value and Value Co-creation

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EXIN ITIL 4 Foundation Sample Questions (Q236-Q241):

NEW QUESTION # 236
What are the three phases of 'problem management'?

A. Problem identification, problem control, error control
B. Problem analysis, error identification, incident resolution
C. Problem logging, problem classification, problem resolution
D. Incident management, problem management, change control

Answer: A

NEW QUESTION # 237
Which service value chain activity relates with buying new products?

A. Engage
B. Improve
C. Obtain/build
D. Plan

Answer: C

Explanation:
This activity focuses on acquiring or creating the products and services needed to deliver value to customers.

NEW QUESTION # 238
How should automation be implemented?

A. By initially concentrating on the most complex tasks
B. By optimizing as much as possible first
C. By replacing the existing tools first
D. By replacing human intervention wherever possible

Answer: D

NEW QUESTION # 239
What are 'engage', 'plan' and 'improve' examples of?

A. Change control
B. Service level management
C. Service value chain inputs
D. Service value chain activities

Answer: D

NEW QUESTION # 240
What is defined as any component that needs to be managed in order to deliver an IT service?

A. An incident
B. A configuration item (CI)
C. A service request
D. An IT asset

Answer: B

NEW QUESTION # 241
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