ITILFND_V4 Valid Exam Review, ITILFND_V4 Sample Questions Answers

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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Key Concepts of ITIL 4	15%	- Organizations, people and culture - Value streams and processes - Information and technology - Partners and suppliers
Topic 2: Key Concepts of Service Management	20%	- Value, outcomes, costs and risks - Service relationships: service providers, consumers, stakeholders - Products and services
Topic 3: ITIL Practices	25%	- Service Management Practices: Availability, Change, Incident, Problem, Service Request, SLM, etc. - Technical Management Practices: Monitoring & Event, Release, Deployment, etc. - General Management Practices: Continual Improvement, Information Security, Relationship, Supplier, etc.
Topic 4: ITIL Service Value System	25%	- Purpose and components of the Service Value System - Governance - Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support - Continual Improvement
Topic 5: ITIL Guiding Principles	15%	- Focus on value - Keep it simple and practical - Collaborate and promote visibility - Start where you are - Progress iteratively with feedback - Think and work holistically - Optimize and automate

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EXIN ITIL 4 Foundation Sample Questions (Q131-Q136):

NEW QUESTION # 131
Which is NOT a sub-process of capacity management?

A. Service capacity management
B. People capacity management
C. Component capacity management
D. Business capacity management

Answer: B

NEW QUESTION # 132
Which of the following includes configuring components and activities to facilitate outcomes for stakeholders?

A. The service value system
B. The 'release management' practice
C. Service consumption
D. Service relationship management

Answer: A

NEW QUESTION # 133
Which practice updates information relating to symptoms and business impact?

A. Service level management
B. Incident management
C. Change control
D. Service request management

Answer: B

NEW QUESTION # 134
Which guiding principle says that services and processes should NOT provide a solution for every exception?

A. Keep it simple and practical
B. Optimize and automate
C. Collaborate and promote visibility
D. Think and work holistically

Answer: A

NEW QUESTION # 135
Which is handled as a service request?

A. A compliment about an IT support team
B. The failure of an IT service
C. An investigation to identify the cause of an incident
D. An emergency change to implement a security patch

Answer: A

NEW QUESTION # 136
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