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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.
Topic 2	Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.
Topic 3	Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q75-Q80):

NEW QUESTION # 75
Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows
* They often need to refer back to their documents for routine customer requests
* They are able to handle the majority of customer request themselves despite of current challenges
* Routine customer requests require many clicks and they want the new system to focus user experience.
One of the common MACD transactions is to increase the quality of the assets What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents' feedback while minimizing implementation efforts?

A. Leverage guided selling OmniScripts for common use cases and the CPQ cart for other use cases.
B. Leverage omni scripts for all used cases to minimize the training efforts for the sales agents.
C. Leverage the CPQ cart for all cases minimize the implementation effort
D. Build a custom CPQ Cart using FlexCards and LWC to align to the legacy systems UI

Answer: A

NEW QUESTION # 76
An agile team is working on backlog grooming. There are two features that are needed by the customer and one of them is needed by the support team. The agile team is currently working on an iteration, Days later a business representative requests that another feature be included in the same iteration which step should consultant take?

A. Accommodate the feature by putting it into product backlog and work with the product owner to check its ROI relative to other stories in the backlog items then communicate the outcome back to the business representatives.
B. Accommodate the feature since otherwise business representative will not accept the iteration results.
C. Accommodate the features as It is a small change and push the development team to work on it since itself organized team should know how to manage last minute requirements.
D. Accommodate the feature since otherwise the business representative will escalate that the team is not adaptable to change

Answer: A

Explanation:
In an agile environment, accommodating changes is essential, but it ' s also important to respect the iteration ' s scope and the team ' s capacity. Adding a feature mid-iteration can disrupt planned work and compromise the iteration ' s success. The best step is to add the feature to the product backlog, evaluate its Return on Investment (ROI) in relation to other backlog items with the Product Owner, and communicate the outcome to the business representative. This maintains agile principles while ensuring that the most valuable work is prioritized.References:Agile methodology best practices and backlog management guidelines.

NEW QUESTION # 77
Universal container (UC) is implementing communication cloud and the business is asking a consultant to migrate all orders from the last 5 years, which will include millions of orders. What are three valid points consultant should raise in this scenario?

A. There is a need to raise a support case two weeks before the data load so that salesforce can monitor the performance
B. Migrating millions of records will cause Order Management to fail during processing due to large volume
C. Migrating millions of records may reduce query performance due to large data volumes
D. This would require migrating all products sold within last 5 years, including those that are no longer sold.
E. Migrating Assets instead of orders would provide more business Value.

Answer: B,D

NEW QUESTION # 78
Universal communication is a digital cable leader across the United States. They have started using communication cloud for the B2B use case. One of their new requirements is One time charge (OTCs) that depend on multiple factors. Some of the factors are account related while other factors are product related.
They already use matrix based pricing for their recurring price that depends on different sets of properties on product and account. What approach should consultant take to implement OTC within the existing matrix- based recurring pricing model?

A. Create Apex class and hook code to calculate the price and add as a step within the pricing plan
B. Create OTCs as additional products with Prices and add those products to the cart using a separate button that uses postCartitems
C. Create another matrix for OTC's and add all the attributes from Account and product as input and price as Output.
D. Add more Columns within the existing matrix for recurring charges and calculate the OTCs using that matrix

Answer: C

Explanation:
For One Time Charges (OTCs) that depend on multiple account and product-related factors, creating a separate matrix for OTCs is the most scalable and flexible approach. This allows for a clear distinction between recurring charges and one-time fees, ensuring that the pricing model can accommodate the complexity and variability of OTC calculations without conflating them with recurring charge calculations.
This matrix would take into account all relevant attributes from both the account and the product as inputs, with the OTC as the output.References:Salesforce CPQ documentation on price matrices and pricing methods.

NEW QUESTION # 79
ABC telecom is using the communication cloud for the B2C business, The B2B business now wants a new quoting solution for their complete B2B products. B2B customers are large enterprises with hundreds of sites, B2B sales representative wants to configure different products based on sites requirements, group sites together, apply discount as per negotiated price and generate a multi-site proposal document. What Solution should a consultant recommend to meet the requirement above?

A. Use Communication Cloud CPQ multisite Quote Capture to upload a site list and configure offers for the sites
B. Leverage the communication cloud (CPQ) master quote and group quote capability to associate service accounts to group quotes. Each location can be associated with Quote Line Item
C. Use Communication Cloud CPQ to create a quote associated with multiple service Accounts Import a list of Sites to represent service Account and configure offers.
D. Use Enterprise Sales Management Quote Negotiation Process to capture Multi-site quote by uploading the site list and configuring the offers for the sites.

Answer: B

Explanation:
For ABC Telecom ' s requirement to configure different products based on site requirements, group sites, apply discounts, and generate multi-site proposals, leveraging the Communication Cloud CPQ ' s master quote and group quote capabilities is the most efficient solution. This approach allows for each site to be associated with specific Quote Line Items within a group quote, facilitating the customization and discount application process at the site level within a consolidated proposal document.References:Salesforce CPQ documentation on group quoting and multi-site configuration.

NEW QUESTION # 80
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