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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Valuable Investments15%- Portfolio management and investment prioritization
- Strategic alignment and innovation
Topic 2: Fundamental Principles and Concepts15%- Lean, Agile, DevOps, and continuous improvement
- Design thinking, complexity thinking, and service-dominant logic
- ITIL guiding principles
Topic 3: Fast Development and Delivery15%- Automation and cloud technologies
- Architecture management and business analysis
- Software development and testing practices
Topic 4: Concepts of High-velocity IT20%- Digital products and digital technology
- Characteristics and objectives of high-velocity IT
- Digital transformation and IT transformation
Topic 5: Digital Product Lifecycle and ITIL Operating Model20%- ITIL service value system and service value chain
- Digital product lifecycle integration
- Four dimensions of service management
Topic 6: Co-created Value and Assured Conformance5%- Governance, risk, and compliance
- Relationship management and service design
Topic 7: Resilient Operations10%- Service continuity and infrastructure management
- Availability, capacity, and performance management
- Monitoring, incident, and problem management

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q13-Q18):

NEW QUESTION # 13
A bank provides an online banking service to external users.
The bank measures the functional and non-functional aspects of the
service in several ways and is meeting its targets. However, user
satisfaction with the service is not as high as the bank would like it
to be.
Which is the BEST example of an additional aspect of the service that
the bank should measure?

Answer: B


NEW QUESTION # 14
A service provider has built a 'collaborative relationship' with a customer.
Which activities are they MOST LIKELY to use to validate the services that are provided?

Answer: A


NEW QUESTION # 15
An investment bank has outsourced its customer care helpline. It is keen to introduce experience metrics into its Service Level Agreements (SLAs) with the service provider for the helpline. It has asked for a re-negotiation of the existing SLA.
Which is the BEST example of an experience metric that can be included in the SLA?

Answer: B


NEW QUESTION # 16
An organization is undergoing a digital transformation and is conducting a strategic analysis of its customers' needs. The organization uses agile methods to manage its digital products and a more traditional waterfall approach to manage its legacy systems. The organization is also considering introducing new products and services.
Which is the BEST way for this organization to undertake this analysis?

Answer: B


NEW QUESTION # 17
Which high-velocity IT objective can be based on competences, such as improved decision-making, that result from the effective use of IT products and services?

Answer: A

Explanation:
Valuable investments is the HVIT objective most closely connected to benefits realized from effective use of products and services. The question points to competences such as improved decision-making, which are not just technical outputs but business-enabling outcomes. In HVIT, investments are considered valuable when they contribute to meaningful outcomes, capabilities, and performance improvements.
Fast development is about speed and flow of creation and delivery. Resilient operations is about stability and recovery. Assured conformance is about governance, control, and compliance. Only valuable investments directly matches the idea that effective use of digital services leads to better organizational capability and decision-making.
Therefore A is correct.
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NEW QUESTION # 18
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