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Salesforce Slack-Con-201 Exam Syllabus Topics:

SectionWeightObjectives
Discovery20%- Gather requirements
  • 1. Identify current workflows and pain points
  • 2. Understand business goals and collaboration needs
- Stakeholder analysis
  • 1. Identify key stakeholders and decision-makers
  • 2. Conduct discovery workshops
Governance and Administration20%- Workspace administration
  • 1. Guest access management
  • 2. Roles and permissions
  • 3. Workspace settings and policies
- Governance framework
  • 1. Channel management policies
  • 2. Acceptable use policies
  • 3. Data governance and compliance
Channel Strategy25%- Channel architecture design
  • 1. Channel naming conventions and organization
  • 2. Public vs. private channel strategy
  • 3. Channel segments and cross-org channels
- User Groups and permissions
  • 1. User Group creation and management
  • 2. Default channels and channel management policies
Security18%- Authentication and access
  • 1. Domain verification and auto-provisioning
  • 2. Single Sign-On (SSO) configuration
- Slack security and compliance
  • 1. Enterprise Key Management (EKM)
  • 2. Retention policies and export
  • 3. Data Loss Prevention (DLP)
Migration and Change Management5%- Adoption and enablement
  • 1. Training and change management plans
  • 2. Best practices for Slack adoption
- Migration planning
  • 1. Transition from other platforms
  • 2. Data migration strategies
Workflows and Integrations12%- Workflow Builder
  • 1. Custom workflow templates
  • 2. Automate routine processes
- Integrations and apps
  • 1. App management and distribution
  • 2. Third-party integrations

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Salesforce Certified Slack Consultant Sample Questions (Q33-Q38):

NEW QUESTION # 33
A client wants to use Slack Connect to collaborate with external partners while ensuring that confidential information remains secure. What Slack Connect configuration setting should they prioritize?

Answer: B

Explanation:
This setting allows collaboration with external partners via Slack Connect while maintaining security through admin oversight. It ensures that external collaboration is controlled and monitored.


NEW QUESTION # 34
Your client recently acquired a company that has a more mature level of Slack usage. To streamline processes and facilitate cross-departmental collaboration your client is upgrading to Enterprise Grid, but they need your recommendation on how to best balance Slack maturity levels, use cases and change management needs.
Your client primarily uses email to socialize company announcements, while the company it acquired primarily uses Slack. Additionally, the client is working hard to ensure that the leadership teams from both companies have visibility and input with the Enterprise Grid project to result in a smooth transition.
Which Communication Plan component(s) will you customize to meet your client's needs?

Answer: D

Explanation:
The correct answer is C . The scenario has two major change-management variables: different communication habits and leadership visibility from both companies. Because one organization primarily uses email and the acquired company primarily uses Slack, the communication plan must customize the delivery method . A single channel of communication would miss part of the audience or fail to meet users where they already work. At the same time, both leadership teams need visibility and input, so the sender(s) of communication must also be customized. Communications may need to come from executives or leaders from both organizations to build credibility and reduce resistance during the transition. Option A is incomplete because sender alignment alone does not solve the email-versus-Slack delivery difference. Option B is incomplete because delivery method alone does not address stakeholder trust and leadership representation. Option D is weak because custom emojis are not a core communication-plan component for acquisition change management. The correct plan adjusts both sender and delivery method.


NEW QUESTION # 35
A user reports that they are unable to send messages in Slack and sees a "message failed to send" error. What is the first troubleshooting step they should take?

Answer: C

Explanation:
The first step in troubleshooting a "message failed to send" error is to check the user's internet connection. A stable and active connection is essential for Slack to function properly. This is a common issue and often the simplest solution to resolve messaging problems.


NEW QUESTION # 36
A company is about to start migrating to Slack. What is the most effective communication strategy to announce this change to the employees?

Answer: D

Explanation:
Developing a clear and comprehensive communication plan is crucial. It should inform employees about the migration timeline, explain the benefits of moving to Slack, and detail the resources available for training and support. This approach ensures employees are well-informed and can prepare for the transition.


NEW QUESTION # 37
When preparing to consult with a potential client about implementing Slack, what is the most critical piece of background information to research about their organization?

Answer: C

Explanation:
Researching the current communication and collaboration tools used by the organization is crucial. This information helps in understanding their existing workflow, identifying the gaps or inefficiencies in their current setup, and how Slack can be integrated or replace existing tools to improve their workflow.


NEW QUESTION # 38
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