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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Section	Objectives
Topic 1: Contribute to Value with Digital Products	- Valuable investments - Co-created value - Assured conformance - Fast development - Resilient operations
Topic 2: Guiding Principles for High-Velocity IT	- DevOps culture - Continuous improvement - Lean practices - Agile methods - Application of ITIL guiding principles
Topic 3: High-Velocity IT Techniques and Practices	- Cloud computing - Testing and validation - Security and risk management - Architecture and design - Automation
Topic 4: Understand High-Velocity IT Concepts	- IT transformation - High-velocity IT - Digital transformation - Digital products - Digital organization - Digital technology
Topic 5: Digital Product Lifecycle	- Value streams - Digital product lifecycle - ITIL operating model - Service value creation

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Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions (Q80-Q85):

NEW QUESTION # 80
An organization is experiencing significant cultural change as a result of introducing Agile and DevOps practices.
How can managers use Toyota Kata to help employees adjust to these different ways of working?

A. By making difficult decisions for the teams and providing step-by-step guidance
B. By encouraging the practising of routines to unlearn old habits and learn new ones
C. By encouraging widespread changes that involve the teams starting from scratch
D. By creating detailed plans that predetermine how to approach large changes

Answer: B

Explanation:
Toyota Kata focuses on developing adaptive thinking and continuous improvement through structured routines and coaching. By encouraging the practice of routines, managers help employees gradually shift from old working habits to new ones in Agile and DevOps environments. This iterative learning approach supports behavior change through repetition, reflection, and experimentation rather than rigid planning or directive control.

NEW QUESTION # 81
Which is a characteristic of a digital organization?

A. Digital technology is mainly used for supporting activities
B. Digital technology is mostly used for primary activities
C. Digital technology enables IT to support business as usual
D. Digital technology enables minor business transformation

Answer: B

Explanation:
A digital organization embeds digital technology into its core value-creating activities rather than limiting it to support functions. This means digital technology is primarily used in the organization's main operational and customer-facing processes, enabling new ways of delivering value, improving agility, and supporting continuous innovation in how the business operates.

NEW QUESTION # 82
Which statement about high-velocity IT is CORRECT?

A. Organizations should assign a high priority to high-velocity transformations
B. The required velocity should be based on the nature of an organization
C. Levels of utility or warranty might have to be sacrificed for higher velocity
D. Moving to a high-velocity way of working will reduce costs and risks

Answer: B

Explanation:
In high-velocity IT, the required velocity depends on the nature of the organization, its context, and its goals. Different organizations need different levels of speed; it is not a one-size-fits-all transformation.

NEW QUESTION # 83
Which concept focuses on a collaborative exchange of competencies for the mutual benefit of the organizations involved?

A. Service-dominant logic
B. Toyota Kata
C. Complexity thinking
D. Design thinking

Answer: A

Explanation:
Service-dominant logic emphasizes that value is co-created through collaboration and the exchange of competencies between organizations, ensuring mutual benefit rather than value being delivered one-way.

NEW QUESTION # 84
A financial institution has created an app for end users to access their accounts. The software product owner is trying to decide which feature they should invest in next.
Which technique would BEST help with this decision?

A. Definition of done
B. A/B testing
C. Continuous testing
D. Minimum viable approach

Answer: B

Explanation:
A/B testing best helps the product owner decide which version of a feature to invest in by comparing different variations with real users and measuring which delivers better results or engagement.

NEW QUESTION # 85
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