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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Section	Weight	Objectives
Order Management	20%	- Pricing and bundled offerings - Order lifecycle management - Product catalog management - Omni API and Order Capture
Salesforce Communications Cloud Overview	10%	- Use cases and customer benefits - Communications Cloud value proposition and capabilities - Core components and architecture
Analytics & Reporting	15%	- Reporting for operations and finance - Communications Cloud analytics capabilities - Key metrics and dashboards
Billing & Revenue Management	20%	- Usage-based billing - Revenue recognition concepts - Invoice generation and management - Billing architecture and processes
Product Catalog Management	15%	- Defining products and services - Offerings and pricing strategies - Service characteristics and resource specifications
Fulfilment & Provisioning	20%	- Inventory and allocation - Resource pool management - Service activation processes - Fulfilment order orchestration

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q38-Q43):

NEW QUESTION # 38
Universal containers (UC) is a communication service provider using commination cloud. UC plans to migrate their B2C customer and their customer services into communication cloud. UC have configured the products in the Enterprise product catalog. Which entities must be migrated and in which sequence to accomplish the migration?

A. Users, Consumer Account, Billing Account, Service Account, Contacts, Assets
B. User, Contacts, Consumer Account, Billing Account, Service Account, Subscriptions, Assets
C. User, Consumer Account, Billing Account, Service Account, Contacts, Assets Line Items, Assets
D. User, Person Account, Billing Account, Service Account, Contacts, Assets.

Answer: B

NEW QUESTION # 39
UT required bulk ordering to be implemented in communication cloud base to capture order broadband speed to its customer and applying promotions.
Which two steps should consultant take to perform the impact assessment for bulk ordering in communication cloud

A. Evaluate the various business scenarios for bulk orders in order to access platform governor limits (CPU time, Database utilization)
B. Identify the business rules need to be implemented for creation and fulfillment of bulk orders.
C. Evaluate the various business scenarios for bulk orders in order design automation for order capture and orchestration
D. Identify the volume and access feasibility from a platform governor limit perspective (CPU time, Database utilization)

Answer: C,D

Explanation:
For bulk ordering, evaluating business scenarios to design automation for order capture and orchestration (A) and assessing volume and platform governor limits (C) are essential steps. These help understand the impact on system performance and identify necessary optimizations for efficient bulk order processing.References:
Salesforce platform governor limits and bulk order processing best practices.

NEW QUESTION # 40
ABC telecom is using the communication cloud for the B2C business, The B2B business now wants a new quoting solution for their complete B2B products. B2B customers are large enterprises with hundreds of sites, B2B sales representative wants to configure different products based on sites requirements, group sites together, apply discount as per negotiated price and generate a multi-site proposal document. What Solution should a consultant recommend to meet the requirement above?

A. Use Enterprise Sales Management Quote Negotiation Process to capture Multi-site quote by uploading the site list and configuring the offers for the sites.
B. Use Communication Cloud CPQ multisite Quote Capture to upload a site list and configure offers for the sites
C. Use Communication Cloud CPQ to create a quote associated with multiple service Accounts Import a list of Sites to represent service Account and configure offers.
D. Leverage the communication cloud (CPQ) master quote and group quote capability to associate service accounts to group quotes. Each location can be associated with Quote Line Item

Answer: D

NEW QUESTION # 41
A company uses as in-house legacy order management system for order fulfillment and inventory management. The order fulfillment support team complains that the items that makes callouts to the inventory management system get stuck and fail for days and manual intervention is required. The company has decided to move the industries Order management (OM) system. How would industries OM Fallout Management reduce this issue for the company.

A. By automatically balancing order processing tasks across multiple orchestration items
B. By automatically queuing the fulfillment request to retry according to fallout analysis report.
C. By automatically queuing the fulfillment request to retry according to predefined retry policy.
D. By automatically balancing order processing tasks across multiple orchestration queues

Answer: C

NEW QUESTION # 42
ABC communication is using communication cloud for managing its product catalog. The inventory maintains SKUs and enter data related to SKUs. A consultant is analyzing options to sync the SKU data with communication cloud EPC products in the product catalog.
Which communication cloud feature should consultant recommend for this use case to minimize the customer issue

A. Create a custom trigger to insert product and related records in the product catalog, Export data related attribute from inventory management system in .csv format and related records in the product catalog.
B. Integrate communication cloud with inventory management system using enterprise product catalog REST APIs. The inventory will expose the EPC API to create the product and product related records in the product catalog.
C. Integrate communication cloud with the inventory management system using CPQ API getCartProducts. The inventory management system expose EPC API to create product and create records in the product Catalog.
D. Export the SKU data as product and attribute from the inventory management system in .csv format, create a custom object to ......trigger on custom object to insert product and related records in the product catalog.

Answer: B

NEW QUESTION # 43
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