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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic	Details
Topic 1	Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.
Topic 2	Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Topic 3	High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
Topic 4	Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
Topic 5	ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q36-Q41):

NEW QUESTION # 36
Which BEST describes the primary role of a governing body?

A. To establish and regularly review the effectiveness of risk management and internal controls
B. To annually review and approve IT projects to maximize business value
C. To develop and regularly review IT measurements and metrics
D. To establish and regularly review the goals cascade throughout the organization

Answer: A

NEW QUESTION # 37
An organization has signed a contract to outsource its service desk function to a supplier. The organization wants to ensure that its customers and users will receive a seamless support service.
Which activity would MOST help the organization at this stage?

Answer:

Explanation:
Integrating supplier activities into organization's value streams

NEW QUESTION # 38
An organization is a market leader for software that has seen a sharp decline in local installations of its software. Customers are increasingly preferring its subscription-based cloud solution. As the company rapidly adapts its product offering to favour subscription-based cloud solutions, some people within the company do not agree with the new focus.
Which method would be effective in ensuring that the change in focus is supported across the organization?

A. Survey key customers who recently moved to the cloud solution
B. Ensure the company vision and mission are visible to everyone across the organization
C. Identify key internal stakeholders and develop a communication plan to address their concerns
D. Develop detailed service descriptions and design documentation

Answer: C

NEW QUESTION # 39
Which statement BEST describes the role of IT staff in risk management?

A. IT staff cannot be relied on to objectively identify potential risks in their work
B. IT staff have a perspective of potential risks in their work, and are responsible for contributing to the effective management of risks
C. When IT services fail because of unidentified risk, responsible staff must be held accountable
D. IT risk management is a specialized skill and should be performed only by specially trained staff

Answer: B

NEW QUESTION # 40
A service provider is planning a major change to its services and the way it delivers them. The project will include many changes to the working practices of staff. The service provider expects resistance to these changes and would like to manage communication in a sensitive way.
Which is the MOST appropriate approach?

A. Use a mix of communication methods and ensure that any feedback received is shared openly on a public forum
B. Send an email to the affected staff and ensure that as much detail as possible is included
C. Use instant messaging for both communicating and receiving feedback to ensure a quick response for all affected staff
D. Use a mix of communication methods and ensure that a feedback mechanism is included that allows anonvmitv to be retained

Answer: D

NEW QUESTION # 41
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