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The CIS-ITSM Certification Exam is a comprehensive assessment that covers a wide range of ITSM topics, including incident management, problem management, change management, service catalog, and service level management. CIS-ITSM Exam also evaluates a candidate's knowledge of ITIL best practices and their ability to apply them in a ServiceNow environment.

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ServiceNow CIS-ITSM certification exam covers various topics related to IT Service Management, including Incident Management, Problem Management, Change Management, Configuration Management, Service Level Management, Service Catalog, and Service Portal. CIS-ITSM Exam also covers topics related to ServiceNow platform administration, such as user and group management, access control, and reporting.

ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q130-Q135):

NEW QUESTION # 130
Which platform feature is used to determine whether an incident meets the conditions for First Call Resolution?

A. Metric
B. Benchmark
C. Business Rule
D. First Call Resolution field

Answer: A

NEW QUESTION # 131
Which of the following plugins is needed in order to add a survey when calculating risk in change requests?

A. Change Management - Risk Survey
B. Change Management - Additional Factors
C. Change Management - Risk Assessment
D. No additional plugin is needed to add additional factors to calculate risk

Answer: C

NEW QUESTION # 132
ServiceNow is limited to a single Knowledge Base for all users of the platform to access.

A. True
B. False

Answer: B

Explanation:

NEW QUESTION # 133
Which of the following roles can delete a catalog?

A. Nobody can delete catalogs
B. catalog_manager
C. itil_admin
D. catalog_admin

Answer: D

NEW QUESTION # 134
Incidents can be created and managed in the workspace using Ul layouts that are tailored to different personas, processes. and interfaces Examples include:
* Default
* Major incidents
* Self Service
* Mobile
What are these Ul layouts called in the Now Platform?

A. Workspaces
B. Views
C. Form Layouts
D. Forms
E. Form Designs

Answer: B

NEW QUESTION # 135
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