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Salesforce Sales-Con-201 Exam Syllabus Topics:

Section	Objectives
Account and Contact Management
Industry Knowledge
Data Management
Collaboration and Integration
Sales Productivity and Management
Implementation Strategies
Sales Lifecycle Management
Reports and Dashboards
Opportunity Management

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Salesforce Certified Sales Cloud Consultant Sample Questions (Q211-Q216):

NEW QUESTION # 211
Cloud Kicks has completed the discovery stage and leadership has aligned on the project's business goals.
What should the consultant formalize with stakeholders before moving on to the next project stage?

A. Onboard team members to start development of the solution.
B. Define key metrics to identify how success will be measured.
C. Create user stories to present for prioritization.

Answer: B

Explanation:
Before advancing from the discovery phase, it's essential to have a clear understanding of how success will be evaluated. By formalizing key metrics with stakeholders, Cloud Kicks can ensure that all parties agree on what constitutes project success. This step aligns with Salesforce best practices, as it helps maintain focus on business goals throughout the project lifecycle and provides measurable benchmarks for tracking progress and outcomes.
The Salesforce project management guidelines emphasize that defining metrics at this stage is critical to guiding the implementation process, assessing the impact of Sales Cloud, and ensuring alignment between the solution and business objectives.

NEW QUESTION # 212
The sales department at Cloud Kicks is growing quickly. New sales executives want to prioritize interacting with contacts who make or influence the decision to purchase Sales Cloud. What should the consultant recommend to document the decision-makers and influencers?

A. Update Primary Contact on all Opportunities.
B. Create @ report showing Contacts with executive job titles.
C. Use Contact Roles on the Opportunity object.

Answer: C

NEW QUESTION # 213
The sales director at Cloud Kicks wants to prevent users from viewing each other's Opportunities but wants them to check to see that the Account already exists prior to creating a new Account.
Which organization-wide default should the consultant recommend?

A. Set Account to Public Read Only and use & criteria-based sharing rule on Opportunity.
B. Set Account to Public Read Only and set Opportunity to Private.
C. Set Account and Opportunity to Public Read Only.

Answer: B

NEW QUESTION # 214
Cloud Kicks sales reps want to see all of the details on their current opportunities with a minimal amount of navigation or clicks to cycle through them. Which functionality should the consultant recommend?

A. Select the Split View option from the My Opportunities list view.
B. Develop a new Sales Console app including opportunities.
C. Create a dashboard with reports on My Opportunities.

Answer: A

NEW QUESTION # 215
Cloud Kicks (CK) operates in multiple countries and wants to track historical exchange rates. The consultant at CK has implemented dated exchange rates by using Advanced Currency Management. How is the converted currency amount calculation on opportunities determined?

A. The close date only when the opportunity stage is closed
B. The close date regardless of the opportunity stage
C. The date the opportunity stage is closed regardless of the close date

Answer: B

NEW QUESTION # 216
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