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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Workspace Administration | 9% | - Configure workspace-level and org-level policies - Manage workspace settings and configurations - Understand Enterprise Grid organization vs single workspace |
| Topic 2: Channel & User Group Administration | 28% | - Configure channel management policies - Manage user groups and channel permissions - Implement channel naming conventions and best practices - Manage default channels and required channels - Convert public channels to private channels |
| Topic 3: User Lifecycle Management | 14% | - Handle user onboarding and offboarding - Configure user provisioning and deprovisioning - Configure single sign-on (SSO) and identity management - Manage user roles and admin roles |
| Topic 4: Fundamentals | 9% | - Navigate the Slack Admin console - Understand Slack roles and responsibilities - Differentiate between Slack plans and features |
| Topic 5: Security | 15% | - Manage DLP (Data Loss Prevention) and retention policies - Configure domain and IP restrictions - Monitor and audit workspace activity - Enable multi-factor authentication (MFA) - Configure security policies and compliance settings |
| Topic 6: App Administration | 10% | - Manage app approvals and app directory - Understand Slack Connect for inter-organization collaboration - Manage integrations and workflows - Configure app permissions and settings |
| Topic 7: Enabling Slack Success | 15% | - Create help channels for user support - Drive organizational collaboration and productivity - Promote best practices and user adoption - Use analytics and reporting to measure engagement |
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NEW QUESTION # 33
Bella is a Workspace Admin at a company with 3,500 employees. She is receiving complaints from her colleagues that "Slack is too noisy". Her team is bothered by frequent use of @here and @channel in public channels. She has never evaluated or changed the default settings, so she wants to change how those notifications work in her workspace.
How can Bella change her workspace's messaging restrictions to minimize disruption?
Answer: B
Explanation:
Slack provides an option to restrict the use of @channel, @here, and @everyone mentions to Workspace Owners and Admins only.
Slack's guidance states:
"To prevent disruption, you can limit the ability to use @channel, @here, and @everyone mentions to only Workspace Owners and Admins." This prevents misuse in large public channels while still preserving structured communications.
(Reference: Slack Administration Study Guide - Notification Settings and Messaging Restrictions)
NEW QUESTION # 34
Your organization is in the process of determining its Slack Enterprise Grid design.
The latest draft proposal is a multi-workspace design that includes:
* Focused workspaces for each major business function,
* Global and Social workspaces where all organization members will be added,
* Separate workspaces for each major external partner.
You need to evaluate the current proposal and communicate potential issues to the team leading the Enterprise Grid design and launch.
What is the most relevant issue to communicate to the team about the challenges of the current proposal?
Answer: A
Explanation:
Slack warns that:
"Having too many workspaces can create challenges with context switching, where users need to frequently switch between workspaces to find information, reducing efficiency. It also impacts scalability as the organization grows." While admin and user management complexity (C) can exist, context-switching (D) is the most relevant and critical issue in multi-workspace designs like the one proposed.
(Reference: Slack Administration Study Guide - Enterprise Grid Design Best Practices)
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NEW QUESTION # 35
Your company uses a popular online tool to help monitor inventory in the warehouse. You need to get reports from the tool into Slack by the end of the week.
As a Slack admin, what is the first thing you should do? (Select the best answer.)
Answer: A
Explanation:
Slack recommends:
"First search the Slack App Directory to check for an existing integration with the third-party tool before building or customizing anything." This saves time, ensures reliability, and simplifies deployment if an official app already exists.
(Reference: Slack Administration Study Guide - Managing App Integrations)
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NEW QUESTION # 36
Your company is conducting an internal security assessment of Slack prior to implementation. Which of the following is true about security in Slack?
Answer: C
Explanation:
Slack ensures that all customer data:
"Is encrypted at rest and in transit, using industry-standard encryption protocols." Workspace Admins cannot access direct messages unless data exports or eDiscovery tools are properly configured and approved. Slack data is stored on Slack-managed servers (AWS infrastructure) and not on customers' own servers by default. Access is not restricted solely to the corporate network unless additional security tools (like Slack Enterprise Mobility Management or VPNs) are enforced.
(Reference: Slack Administration Study Guide - Security and Compliance Overview)
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NEW QUESTION # 37
Marianne, an Org Admin, hears feedback that it's difficult for her members to find channels. She regularly receives requests in the #help-slack channel from members who accidentally created duplicate channels because they weren't aware there was already a channel on a certain topic.
Which action should Marianne's team take first to address the problem?
Answer: D
Explanation:
The first step to addressing duplicate channels and improving discoverability is:
"Standardizing channel naming conventions, making it easier for members to find existing channels and understand their purpose." Slack best practices emphasize that a standardized naming system helps with searchability and organization.
Although adding channel topics and purposes (Option C) is also good practice, naming conventions are the first priority.
(Reference: Slack Administration Study Guide - Channel Management and Naming Best Practices)
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NEW QUESTION # 38
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