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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
Service Management Key Concepts	- Value and Value Co-creation - Service Relationships - Service Offerings
ITIL Service Value System (SVS)	- Guiding Principles - Governance - Continual Improvement - Service Value Chain - Practices Overview
The Four Dimensions of Service Management	- Information and Technology - Partners and Suppliers - Organizations and People - Value Streams and Processes

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Quiz 2026 Pass-Sure EXIN ITILFNDv4: ITIL 4 Foundation Valid Test Camp

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EXIN ITIL 4 Foundation Sample Questions (Q52-Q57):

NEW QUESTION # 52
Which is a financially valuable component that can contribute to the delivery of a service?

A. Sponsor
B. Service offering
C. Configuration item
D. IT asset

Answer: D

NEW QUESTION # 53
Which skill is required by the 'service level management' practice?

A. Supplier management
B. Problem management
C. Technical expertise
D. Event monitoring

Answer: A

NEW QUESTION # 54
What is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks?

A. Continual improvement
B. A service
C. Service management
D. An IT asset

Answer: B

NEW QUESTION # 55
Which practice has a purpose that includes the handling of pre-defined, user-initiated demands for service?

A. Service configuration management
B. Deployment management
C. Change enablement
D. Service request management

Answer: D

NEW QUESTION # 56
Which practice has a purpose that includes responding to conditions that could lead to potential faults or incidents?

A. Incident management
B. Service request management
C. Change enablement
D. Monitoring and event management

Answer: D

NEW QUESTION # 57
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