Free PDF 2026 CIS-HR: Professional Reliable Certified Implementation Specialist-Human Resources Test Blueprint

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ServiceNow CIS-HR Exam Syllabus Topics:

Section	Weight	Objectives
HR Journeys and Lifecycle Events	20%	- Journey Designer - Lifecycle event configuration - Onboarding / Offboarding / Transfers - Activity Sets and triggers
Security and Data Protection	20%	- Role-based access control - HR data security model - Confidential HR data handling - Contextual security for HR cases
HR System Architecture	30%	- HR services and catalog structure - HR data model (HR Case, HR Profile, tables) - HR Service Delivery architecture - HR criteria and targeting
Core HR Applications and Employee Center	30%	- HR Case Management - Employee Center configuration - HR Administration - HR Dashboards and Reporting

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ServiceNow CIS-HR Exam | Reliable CIS-HR Test Blueprint - Help you Pass CIS-HR: Certified Implementation Specialist-Human Resources Exam

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ServiceNow Certified Implementation Specialist-Human Resources Sample Questions (Q66-Q71):

NEW QUESTION # 66
When using Agent workspace for Case Management, how can the maximum default size of 30MB for an Employee Document be changed?

A. Using the file upload size system property
B. Using the maximum file upload size in megabytes held in the Employee Document Properties
C. Using the maximum file upload size in megabytes Security policy
D. Using the maximum file upload size business rule

Answer: B

Explanation:
By default, the Employee Document Management (EDM) application limits the size of document uploads in Agent Workspace to 30MB to optimize performance. To adjust this limit, an administrator must navigate to Employee Document Properties and modify the setting for " maximum file upload size in megabytes " .
This property specifically controls the threshold for documents being attached to HR Profiles or Cases within the Workspace environment. While there are global system properties for general file attachments, EDM uses its own specific properties to provide granular control over the document filing system. Increasing this size might be necessary for large historical files or bundled employee records, but it must be balanced against storage costs and upload speeds. Changing this property ensures that HR agents can successfully upload all required documentation during the case fulfillment process.

NEW QUESTION # 67
What are the key differentiators between an HR Profile record and a User record? (Choose three.)

A. The HR Profile includes employee organizational information like Colleagues.
B. The HR Profile stores the employee ' s assigned delegates.
C. The HR Profile is intended to store confidential employee data that is pertinent for HR.
D. The HR Profile may include employee marital status.
E. The HR Profile stores login credential information.
F. The HR Profile includes group membership information.

Answer: B,C,D

Explanation:
Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources
/concept/c_HRProfileRecords.html

NEW QUESTION # 68
What type of information does the HR Profile contain?

A. Group membership and role information
B. User login and department information
C. Personal employee data
D. A user's password

Answer: C

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/ concept/c_HRProfileRecords.html

NEW QUESTION # 69
If the HR Service does not have any Case options specified, HR Documents must be manually generated for the HR Case. In this situation, who is able to generate an HR document for the Case?

A. Only an HR Manager
B. Only an HR Admin
C. Any HR professional
D. Only the assigned to person

Answer: A

Explanation:
Explanation/Reference: https://community.servicenow.com/community?
id=community_article&sys_id=95ef3353db2b1700feb1a851ca961945

NEW QUESTION # 70
What defines an employee's access to the HR Service Portal / Employee Service Center?

A. User Criteria
B. Client Roles
C. HR Criteria
D. Group membership

Answer: B

NEW QUESTION # 71
......

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