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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
Topic 1: ITIL Service Value System (SVS)	- Opportunity, demand, and value - Continual improvement - Governance - Guiding principles - Service value chain
Topic 2: Four Dimensions of Service Management	- Information and technology - Organizations and people - Value streams and processes - Partners and suppliers
Topic 3: ITIL Practices Overview	- Technical management practices (e.g., deployment management, infrastructure and platform management) - Service management practices (e.g., incident management, service desk, change enablement) - General management practices (e.g., continual improvement, risk management)
Topic 4: Key Concepts of Service Management	- Value and value co-creation - Products and services relationship - Organizations, service providers, service consumers

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EXIN ITIL 4 Foundation Sample Questions (Q147-Q152):

NEW QUESTION # 147
What should remain constant within an organization, even when the organizations objectives change?

A. Service offerings
B. Guiding principles
C. Outputs
D. Outcomes

Answer: B

NEW QUESTION # 148
How should an organization prioritize incidents?

A. Assess the availability of the appropriate support team
B. Ask the user for their preferred resolution timeframe
C. Create an order of incidents based on the dates and times when they were logged
D. Use an agreed classification which is based on the business impact of the incident

Answer: D

NEW QUESTION # 149
Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?

A. Monitoring and event management
B. Service level management
C. Continual improvement
D. Information security management

Answer: D

NEW QUESTION # 150
What is defined as any financially valuable component that can contribute to the delivery of a service?

A. Event
B. Configuration item
C. IT asset
D. Product

Answer: C

NEW QUESTION # 151
Which is a risk that might be removed from a service consumer by an IT service?

A. Cost of purchasing servers
B. Failure of server hardware
C. Security breach
D. Service provider ceasing to trade

Answer: B

NEW QUESTION # 152
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