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| Section | Weight | Objectives |
|---|---|---|
| Design Strategy & Solutioning | - Problem Definition and Scoping - Journey Mapping and Experience Design | |
| Prototyping & Validation | - Prototyping Methods - Usability Testing and Iteration | |
| Salesforce Platform UX Implementation | - Declarative UX Configuration - Lightning Design System (SLDS) - Mobile UX and Responsive Design | |
| UX Fundamentals | 16% | - Branding and Visual Design Impact - Human-Centered Design Principles - Accessibility and Inclusive Design - Usability and Information Architecture |
| Discovery | 13% | - Research Methods and Tools - Business Value of Salesforce UX - User Needs and Requirements Gathering - Salesforce UX Personas and Processes |
The web-based Plat-UX-101 practice exam is similar to the desktop-based software. You can take the web-based Plat-UX-101 practice exam on any browser without needing to install separate software. In addition, all operating systems also support this web-based Salesforce Plat-UX-101 Practice Exam. Both Salesforce Certified Platform User Experience Designer practice exams track your performance and help to overcome mistakes. Furthermore, you can customize your Salesforce Certified Platform User Experience Designer practice exams according to your needs.
NEW QUESTION # 80
The service team at Cloud Kicks has complained about the quantity of list views available, ,making it hard find the relevant ones.
In which two ways should their experience be improved? Choose 2 answers
Answer: B,D
Explanation:
To improve the experience of the service team at Cloud Kicks, their UX Designer should do the following12:
B) Share list views to Public Groups and only add relevant users. This will help to organize and manage the list views based on the roles and responsibilities of the service team members, and to avoid cluttering their list view menu with unnecessary or irrelevant list views.Public Groups are collections of users, roles, or other groups that can be used to share list views, reports, dashboards, and other records3.
C) Remove irrelevant public list views. This will help to reduce the number of list views available, and to make it easier for the service team members to find the relevant ones. Irrelevant public list views are those that are outdated, duplicated, unused, or not applicable to the service team's needs or goals.
NEW QUESTION # 81
Cloud Kicks has requested feature enhancements as a result of user acceptance testing. In which way could the changes be effectively analyzed and implemented?
Answer: B
Explanation:
The uploaded UX Designer study guide identifies C. Determine the change in scope and impact of each enhancement request as the correct answer.
User acceptance testing has produced enhancement requests, but the next step should not be to implement them immediately. The study guide first requires the team to evaluate how each requested change affects the existing solution.
Assessing scope and impact allows the team to understand whether an enhancement is minor or substantial, what parts of the solution it could affect, and how it may change the originally planned work.
Option A moves directly into prioritization. Prioritization can be useful, but the guide's answer indicates that the requests first need to be understood in terms of their impact and scope before deciding how to implement them.
Option B suggests developing all requests in a sandbox. That assumes all requests should proceed to development, which is premature before their implications have been analyzed.
The testing principle represented here is controlled response to feedback. UAT findings may reveal valid improvements, but each change should be assessed systematically before implementation so that the team understands what the enhancement means for the overall solution.
Study Guide reference/topics: User Acceptance Testing, enhancement requests, scope analysis, impact analysis, Testing.
NEW QUESTION # 82
A UX Designer wants to communicate the value of diversity, inclusion, and equality in design.
Which three business outcomes represent these values?
Choose 3 answers
Answer: B,C,D
Explanation:
Diversity, inclusion, and equality in design are values that can lead to positive business outcomes, such as less employee turnover, greater market share, and economic growth. These values can help create a more inclusive and innovative workplace, where employees feel valued, respected, and engaged, and where customers feel understood, represented, and satisfied. Some of the benefits of these values are:
Less employee turnover: Diversity, inclusion, and equality in design can reduce employee turnover by fostering a culture of belonging, trust, and collaboration, where employees can thrive and grow.According to a Salesforce report1, employees who feel a sense of belonging at work are 5.3 times more likely to feel empowered to perform their best work, and employees who feel their voice is heard at work are 4.6 times more likely to feel empowered to perform their best work. Moreover, employees who feel valued and included are more likely to stay loyal to their employer, reducing the costs and risks of hiring and training new staff.
Greater market share: Diversity, inclusion, and equality in design can increase market share by expanding the customer base, enhancing the customer experience, and improving the brand reputation.According to a McKinsey report2, companies in the top quartile for ethnic and cultural diversity on executive teams were 36% more likely to experience above-average profitability than companies in the fourth quartile. Moreover, companies that design products and services that meet the needs and preferences of diverse customers can gain a competitive edge and increase customer loyalty and retention.
Economic growth: Diversity, inclusion, and equality in design can contribute to economic growth by boosting productivity, innovation, and social impact.According to a World Bank report3, increasing women's labor force participation and earnings could add $172 trillion to global wealth. Moreover, companies that leverage the diverse perspectives and experiences of their employees can generate more creative and effective solutions, and companies that support social causes and environmental sustainability can create positive change and attract more customers and investors.
[Our 2023 Annual Equality Update: Where We Are and Where We're Going - Salesforce]1
[Diversity wins: How inclusion matters | McKinsey]2
[Women, Business and the Law 2020 | World Bank]3
NEW QUESTION # 83
Cloud Kicks plans to release a new Salesforce product to its employees, who all have different backgrounds and experience levels within Salesforce. Which onboarding design best practice would best support the product release?
Answer: C
Explanation:
The correct answer is B. Identify the message, audience, and purpose for content, as confirmed by the uploaded study guide. Effective onboarding begins by understanding who the users are, what they need to learn, and why the information matters to them. Identifying the message determines what information must be communicated. Identifying the audience allows content to be adapted to users' roles, prior knowledge, and workflow needs. Identifying the purpose ensures that onboarding material drives a meaningful outcome rather than simply presenting information.
Option A is too restrictive. Written documentation can support onboarding, but treating it as the only learning mechanism ignores differences in learning context and user experience.
Option C treats pop-ups as a default solution before the communication need has been defined. Pop-ups may sometimes support contextual guidance, but they are only one delivery mechanism and can become intrusive if poorly targeted.
The HCD principle is to design onboarding around users rather than around a preferred content format.
Understanding message, audience, and purpose therefore precedes selecting the specific onboarding mechanism.
Study Guide reference/topics: Onboarding, audience analysis, communication design, user needs, Human- Centered Design.
NEW QUESTION # 84
Cloud Kicks (CK) has finished conducting research and has synthesized the findings. CK nowplans to collaboratively redesign services with stakeholders to address issues uncovered in the study.
Which process should be used?
Answer: B
Explanation:
A service-blueprinting workshop is a process that involves mapping out the flow of a service, identifying the touchpoints, actors, processes, and systems that are involved, and highlighting the pain points and opportunities for improvement. A service-blueprinting workshop is a collaborative and creative way to redesign services with stakeholders, as it allows them to see the big picture, empathize with the users, and co-create solutions. A service-blueprinting workshop is suitable for Cloud Kicks (CK) after they have finished conducting research and synthesizing the findings, as it will help them address the issues uncovered in the study and design better service experiences for their customers.Service Design Service Blueprints,How to create a service blueprinting facilitation guide,Workshop exercise: Service Blueprint
NEW QUESTION # 85
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