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Apple Apple-Device-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • Identifying Mac User Accounts: This section of the exam covers identifying and locating default folders for a local account on a Mac.
Topic 2
  • Managing Apps: This section of the exam covers describing improved Calendar permissions and troubleshooting unresponsive apps on iPhone, iPad, or Mac.
Topic 3
  • Describing Accessibility Features on Apple Devices: This section of the exam covers describing VoiceOver, Zoom, and Switch Control accessibility features.
Topic 4
  • Managing Apple Device Security: This section covers recognizing the differences between kernel and system extensions, recognizing how Apple protects macOS from malware, and explaining Gatekeeper technology and runtime protection in macOS.
Topic 5
  • Managing Storage: This section of the exam covers managing data storage on Mac systems and optimizing storage on iPhones or iPads.
Topic 6
  • Managing Device Networking: Connect iPhone, iPad, or Mac to a secure organization Wi-Fi network.
Topic 7
  • Managing eSIMs and Cellular Data: This section of the exam covers setting up eSIM on iPhone and managing a transfer from a SIM to eSIM on iPhone.
Topic 8
  • Installation and Setup: This section of the exam covers moving to a new iPhone, iPad, or Mac; it covers identifying whether a Setup Assistant screen on an iPhone, iPad, or Mac is skipped due to MDM. Moreover, it covers the installation and updating the iOS, iPadOS, or macOS systems.
Topic 9
  • iCloud and Continuity: This section of the exam covers describing iCloud and Continuity. It also covers defining the MDM manages Continuity settings and how to troubleshoot Continuity by using Wireless Diagnostics. It covers creating an iCloud backup for a managed iPhone or iPad.
Topic 10
  • Protecting Data: This section of the exam covers bypassing the code on a managed device that has Activation Lock turned on. It also covers storing and accessing credentials such as passkeys and managed devices.
Topic 11
  • Restoring, Reviving, or Recovering Mac Computers: This section of the exam covers restoring iPhone or iPad from the Finder backup or from Apple Configurator.
Topic 12
  • Troubleshooting Apple Devices: This section of the exam describes the console, disk utility, and describing activity monitor.

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Apple Device Support Exam Sample Questions (Q92-Q97):

NEW QUESTION # 92
How should you check the progress of an installation and error entries when troubleshooting an application installation issue on a Mac?

Answer: D

Explanation:
When you install an application on a Mac, the installer creates a log file that records the progress and any errors that occur during the installation process. You can use the Console app to view the install log and troubleshoot any issues that may prevent the installation from completing successfully. To access the install log, you need to launch the Console app from the Applications > Utilities folder, or use Spotlight to search for it. Then, in the Console app, choose Install Log from the Log Reports section in the sidebar. You will see a list of install log files, each with a date and time stamp. You can select the most recent one or the one that corresponds to the installation you are having trouble with. The install log file will show you the details of the installation, such as the source, destination, package name, version, size, and status. It will also show you any errors or warnings that occurred during the installation, such as permission issues, network issues, or corrupted files. You can use the information in the install log to identify the cause of the installation failure and take appropriate actions to resolve it. References: Use the Console app on your Mac, How to view the install log on a Mac, Fix Installation Failed the Installer Encountered an Error on Mac


NEW QUESTION # 93
Which macOS Recovery feature is available ONLY on Mac computers with Apple silicon from the macOS Recovery Utilities menu in macOS?

Answer: B

Explanation:
Share disk is a macOS Recovery feature that allows you to share the internal storage of your Mac with Apple silicon as an external drive with another Mac. This feature is useful for transferring files between two Macs, or for troubleshooting issues with your Mac with Apple silicon. Share disk is only available on Mac computers with Apple silicon, and it requires a Thunderbolt or USB cable to connect the two Macs. To use Share disk, you need to start up your Mac with Apple silicon in macOS Recovery, then choose Utilities > Share Disk. On the other Mac, you can access the shared disk from the Finder or Disk Utility. References:
= Use macOS Recovery on a Mac with Apple silicon, How to access macOS Recovery on Apple Silicon M1 Mac, Apple Silicon Macs to Feature New Boot and Recovery Interface, New Mac ..., How to Enter Recovery Mode on a Mac with Apple Silicon


NEW QUESTION # 94
Select the setting in the sidebar that you should you use to copy the password of a known Wi-Fi network.

Answer:

Explanation:

Explanation
Click Network in the sidebar, then click Wi-Fi on the right. Scroll down and click Advanced to open the list of known networks. Click the More button. next to the network name, then choose Copy Password.


NEW QUESTION # 95
Which two actions can be performed by a standard account on a Mac? (Choose two.)

Answer: A,D

Explanation:
A standard account is intended for normal daily use without the broader administrative privileges available to an administrator. Standard users can run and use applications already available on the Mac, making option B correct. Apple's device-management documentation also supports allowing standard users to perform macOS updates and upgrades. The `AllowStandardUserOSUpdates` setting controls this behavior, and when allowed, standard users can initiate operating-system updates without being made administrators. Creating other user accounts and resetting another user ' s password require administrative authority. FileVault administration also involves security privileges and authorization beyond ordinary standard-user capabilities. Therefore, among the listed choices, using installed applications and installing macOS software updates are the two supported actions for a standard account.


NEW QUESTION # 96
While setting up a new iPad from their organization, a user notices that several setup screens are missing.
What is the most likely reason?

Answer: B

Explanation:
MDM can automate Setup Assistant, skipping screens (e.g., Apple ID, Terms) for managed devices enrolled in Apple School Manager/Business Manager.
* Option A: Activation failure halts setup, not skips screens.
* Option B: Release prevents MDM control, not skips.
* Option D: No "Skip all" option exists.
* Option C: Correct-MDM streamlines setup.References: Apple Support - "MDM Overview" (support.
apple.com/HT204142).


NEW QUESTION # 97
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