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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Section	Objectives
OmniStudio (Vlocity) Capabilities	- DataRaptors and Integration Procedures - OmniScripts and Guided Experiences - FlexCards and UI Composition
Integration and Extensibility	- External System Data Synchronization - Salesforce APIs and Integration Patterns
Order Management and CPQ	- Product Catalog and Pricing Configuration - Order Capture and Fulfillment Flows
Communications Cloud Fundamentals	- Industry Cloud Overview and Use Cases - Communications Industry Data Model
Industry Process Automation	- Customer Lifecycle Management - Service and Provisioning Workflows

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q55-Q60):

NEW QUESTION # 55
A Large Tier 1 Telco with 20 million subscribers needs to move all of their customer data form legacy system to communication cloud. The team have discovered it would take a long time to migrate all the data over.
which approach should the fulfillment designer recommend as the migration strategy to ensure that all the orders uninterrupted through the salesforce platform during migration?

A. Partition the data into logical blocks and run the migration in multiple stages over time, allowing for on demand migration data when migrations occurs
B. Disable the production system during off peak hours and migrate the data from the old system to the new system. Ensure both new and old system are online during Peak hours.
C. Partition the data into logical blocks and run the migration in multiple stages over time, allowing for on demand migration for the non-migrated data to the legacy system
D. Migrate Data on demand as orders are raised through the salesforce interface and implement a bulk migration strategy

Answer: C

NEW QUESTION # 56
United telecom has large product catalog; over time their catalog has increased in number of factors. They have choosen communication cloud as their product of choice to reduce their product catalog size. Which are the two steps shall consultant take to migrate these issue and build a stable product catalog.

A. Make use of object types and attributes to better handle scalability using EPC functionality.
B. Rationalize the product catalog by identifying duplicates and legacy products that can be removed
C. Mark the orderable flag on the legacy system to false so that they cannot be used.
D. Bundle the similar product together to reduce the volume

Answer: A,B

NEW QUESTION # 57
Universal Connect (UC) offers a router to its customer which is included as part of the business internet offer.
However, the router has no commercial significance to the selling process. UC is currently using industries Order Management (OM). How should a consultant model with respect to the business internet offer?

A. Model the router as an attribute of the business internet offer with a default value of 'included'
B. Model the router as a default child product of business internet offer but hide it from the quote document before sending it to the customer for review
C. Model the router as separate standalone offer and add the router once the business internet offer is added via an auto add rule
D. Model the router technical product and decompose it from the business internet offer.

Answer: D

Explanation:
If the router included in the business internet offer has no commercial significance, it should be modeled as a technical product and decomposed from the business internet offer. This approach keeps the commercial offer clean and focused on significant elements while ensuring the necessary technical components are included in the order for fulfillment purposes.References:Salesforce Industries Order Management (OM) documentation on product modeling and decomposition.

NEW QUESTION # 58
UC rolling out new offer, which must be fulfilled using industries order management. Orchestration must integrate with the provisioning system, which accepts a different payload for activating the service What is the recommendation approach for designing the orchestration while minimizing unnecessary configurations?

A. Create one orchestration plan definition with two orchestration definition having mutually exclusive condition. Configure the scenario to include both Add and disconnect actions.
B. Create two orchestration plans, one having the activation orchestration item and other with deactivation item. Configure the orchestration items based on the products
C. Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure scenario to map activation to add action and deactivate
D. Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure one scenario to map activation to Add action and deactivation to disconnect action

Answer: A

Explanation:
Creating one orchestration plan with mutually exclusive conditions for activation and deactivation orchestration items (C) minimizes unnecessary configurations. This streamlined approach allows for efficient management of service activations and deactivations within a single orchestration framework.References:
Salesforce Industries Order Management documentation on orchestration plan design.

NEW QUESTION # 59
An agile team is working on backlog grooming. There are two features that are needed by the customer and one of them is needed by the support team. The agile team is currently working on an iteration, Days later a business representative requests that another feature be included in the same iteration which step should consultant take?

A. Accommodate the features as It is a small change and push the development team to work on it since itself organized team should know how to manage last minute requirements.
B. Accommodate the feature by putting it into product backlog and work with the product owner to check its ROI relative to other stories in the backlog items then communicate the outcome back to the business representatives.
C. Accommodate the feature since otherwise the business representative will escalate that the team is not adaptable to change
D. Accommodate the feature since otherwise business representative will not accept the iteration results.

Answer: B

Explanation:
In an agile environment, accommodating changes is essential, but it ' s also important to respect the iteration ' s scope and the team ' s capacity. Adding a feature mid-iteration can disrupt planned work and compromise the iteration ' s success. The best step is to add the feature to the product backlog, evaluate its Return on Investment (ROI) in relation to other backlog items with the Product Owner, and communicate the outcome to the business representative. This maintains agile principles while ensuring that the most valuable work is prioritized.References:Agile methodology best practices and backlog management guidelines.

NEW QUESTION # 60
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