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ServiceNow CIS-PA Exam Overview:

Certification Vendor:ServiceNow
Exam Name:ServiceNow Certified Implementation Specialist - Platform Analytics Exam
Exam Number:CIS-PA
Related Certifications:ServiceNow Certified System Administrator (CSA)
Certified Implementation Specialist - Core Platform
Exam Duration:90 minutes
Exam Format:Multiple Select (multiple answers), Multiple Choice (single answer)
Available Languages:English
Real Exam Qty:60
Certificate Validity Period:1 year (requires annual delta exam & maintenance fee)
Exam Price:$450 USD
Passing Score:Not publicly disclosed
Recommended Training:Platform Analytics Advanced
Platform Analytics Fundamentals
Exam Registration:ServiceNow Learning
Kryterion Webassessor
Sample Questions:ServiceNow CIS-PA Sample Questions
Exam Way:Online proctored or onsite at Kryterion test centers
Pre Condition:Recommended: 6 months experience in Platform Analytics implementation; Completion of Administration Fundamentals, Platform Analytics Fundamentals and Advanced courses; No mandatory prerequisite exam
Official Syllabus URL:https://learning.servicenow.com/lxp/en/credentials/certified-application-specialist-performance-analytics-exam?id=kb_article_view&sys_kb_id=160f282693b4b61056aeb94c5cba1013

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ServiceNow CIS-PA Exam Syllabus Topics:

TopicDetails
Topic 1
  • Administration and Solutions: This domain covers administrative tasks using the Admin Console and accelerating deployment with pre-built Content Packs.
Topic 2
  • Architecture and Deployment: This domain covers the foundational components of the Performance Analytics solution and the proper deployment sequence in ServiceNow environments.
Topic 3
  • Perform Diagnostics and Troubleshooting: This section addresses identifying and resolving issues using Spotlight diagnostic tools to monitor system health and performance.
Topic 4
  • Configure Indicators and Indicator Sources: This domain addresses creating and configuring indicators (performance metrics), including source conditions, fact tables, indicator types, properties, and aggregation scripts.
Topic 5
  • Data Collection: This domain explains how Performance Analytics gathers and processes data, including collection flow, configuration properties, and troubleshooting collection issues.
Topic 6
  • Configure Breakdowns and Breakdown Sources: This section covers setting up breakdowns to analyze indicators across different dimensions, including breakdown mappings, matrices, exclusions, scripted mappings, and bucket groups.

ServiceNow Certified Implementation Specialist - Platform Analytics Sample Questions (Q22-Q27):

NEW QUESTION # 22
Which type of Indicator allows enablingShow real-time score?

Answer: D

Explanation:
TheShow real-time scoreoption is available only fornon-scripted Automated Indicators. These indicators are based on standard indicator sources and conditions that can be safely recalculated on demand without scripting complexity.
Scripted automated indicators and formula indicators depend on stored historical values and custom logic, which cannot be reliably recalculated in real time. Manual indicators rely on user-entered values and also do not support real-time calculation. ServiceNow documentation explicitly limits real-time scoring to non- scripted automated indicators to preserve performance and data integrity. Therefore, option D is the correct answer.


NEW QUESTION # 23
Where should you navigate to activate aPerformance Analytics Content Pack?

Answer: B

Explanation:
Performance AnalyticsContent Packsprovide prebuilt indicators, breakdowns, dashboards, and jobs for specific applications such as Incident, Problem, or Change Management. To activate these packs, administrators navigate toPerformance Analytics > Add Content Pack. This interface lists all available analytics content packs and allows administrators to preview and activate them.
Option A refers to Solution activation, which is unrelated to Performance Analytics content. Option B is used for application plugins, not analytics packs. Option D does not exist as a valid navigation path for Performance Analytics. ServiceNow documentation explicitly identifiesPerformance Analytics > Add Content Packas the correct location to install analytics content, making option C the verified answer.


NEW QUESTION # 24
Which of the following statements best describes an Automated Indicator?

Answer: D

Explanation:
AnAutomated Indicatorin Platform Analytics is defined as aseries of measurements collected over time that represent the performance of a process. These measurements are stored astime series data, allowing organizations to analyze trends, patterns, and historical performance. Automated indicators rely onindicator sourcesandscheduled data collection jobsto collect data at defined intervals, such as daily or hourly.
Option B describes asnapshot report, which represents data at a single point in time and does not support trending. Option C refers tobreakdowns, which categorize indicator scores for deeper analysis but do not define the indicator itself. Option D describes thedata collection job, which is a mechanism used by automated indicators but not the indicator definition. ServiceNow documentation explicitly states that indicators represent performance over time, making option A the correct and most complete description of an Automated Indicator.


NEW QUESTION # 25
An Indicator stores the value7423.3.
If thePrecisionis set to0, what is displayed in aScore widget?

Answer: D

Explanation:
In ServiceNow Platform Analytics, thePrecisionsetting controls how numeric values arerounded and abbreviatedwhen displayed inScore widgets. When Precision is set to0, the platform displays values using compact notation(such askfor thousands orMfor millions) withno decimal places.
For a stored value of7423.3, Precision 0 causes the value to be rounded to the nearest thousand and displayed as7k. Platform Analytics does not display the full raw number unless compact notation is disabled or precision is increased. Option B (7000) and option D (7423) represent numeric rounding but not thecompact display formatused by score widgets. Option C is incorrect because Precision 0 explicitly removes decimals and applies abbreviation.
ServiceNow documentation confirms that score widgets useprecision-based compact formatting, making7k the correct displayed value when Precision is set to 0.


NEW QUESTION # 26
Which Indicator should beexcluded from a Historic Data Collectionbecause its scores cannot be accurately collected?

Answer: C

Explanation:
Historic Data Collection is designed to accurately reconstructpast indicator scoresbased on historical records. Indicators that rely oncalculated age values, such assummed age of open problems, cannot be accurately reconstructed because age is atime-relative valuethat depends on the exact moment of calculation.
Count-based indicators (options A, B, and D) can be recalculated historically by evaluating record states at specific points in time. However, summing age values requires knowing the precise age of each record at each historical interval, which is not reliably reproducible. ServiceNow documentation explicitly warns against using historic data collection forage-based and duration-sum indicators, making option C the correct exclusion.


NEW QUESTION # 27
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