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EXIN ITILFNDv4 Exam Syllabus Topics:

SectionObjectives
Topic 1: ITIL Practices- Service Management Practices
- General Management Practices
- Technical Management Practices
Topic 2: Key Concepts of Service Management- Guiding Principles
- Four Dimensions of Service Management
- Service Value System (SVS)
Topic 3: Service Value Chain Activities
Topic 4: Continual Improvement

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EXIN ITIL 4 Foundation Sample Questions (Q229-Q234):

NEW QUESTION # 229
Which practice has a purpose that includes the management of financially valuable components that can contribute to the delivery of an IT service?

Answer: B


NEW QUESTION # 230
Which value chain activity ensures that ongoing service activity meets user expectations?

Answer: C


NEW QUESTION # 231
Which is the CORRECT approach for managing a large improvement initiative as smaller iterations?

Answer: C


NEW QUESTION # 232
What aspect of 'service level management' asks service consumers what their work involves and how technology helps them?

Answer: A


NEW QUESTION # 233
Which competencies are required by the 'service level management' practice?

Answer: A


NEW QUESTION # 234
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