Plat-UX-101資格トレーリング & Plat-UX-101日本語復習赤本

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Salesforce Plat-UX-101 Exam Syllabus Topics:

SectionWeightObjectives
Discovery13%- Gather user requirements and plan design strategy
  • 1. Translate business needs into user-centered goals
  • 2. Identify user personas and their workflows
  • 3. Apply user research methods
Strategy and Governance17%- Define UX strategy and governance
  • 1. Plan UX roadmap and adoption
  • 2. Establish design guidelines and standards
  • 3. Collaborate with stakeholders and teams
Design System Implementation20%- Leverage SLDS and design standards
  • 1. Adapt designs for mobile and different devices
  • 2. Maintain consistency and branding
  • 3. Use SLDS components and tokens
Testing11%- Validate and test designs
  • 1. Conduct usability testing and heuristic evaluation
  • 2. Gather feedback and iterate designs
  • 3. Measure design success and adoption
Human-Centered Design12%- Apply design thinking and human-centered principles
  • 1. Design for accessibility and inclusivity
  • 2. Align design with Salesforce best practices
  • 3. Define problem statements and design principles
Declarative Design27%- Design using Salesforce declarative tools
  • 1. Design navigation and information architecture
  • 2. Optimize page layouts, record types, and views
  • 3. Use Lightning App Builder and Flow for user experience
  • 4. Apply Salesforce Lightning Design System (SLDS)

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Salesforce Certified Platform User Experience Designer 認定 Plat-UX-101 試験問題 (Q76-Q81):

質問 # 76
A UX Designer is in the process of designing a new page layout for a custom object in Salesforce. How should the designer ensure the best end-user experience?

正解:C

解説:
The uploaded study guide identifies A. Group similar fields using sections as the correct page-layout practice.
A record page can contain many fields, and users need to understand the information quickly rather than scan an undifferentiated collection of inputs and values. Grouping related fields into meaningful sections creates structure and makes the page easier to navigate.
Option B recommends including every field that might potentially be useful. That approach increases visual clutter and places additional cognitive demands on users because they must repeatedly distinguish important information from peripheral information.
Option C concerns making field labels identical to API names. API names exist primarily for technical implementation purposes and do not define the organization or usability of the user-facing page layout.
The study-guide answer therefore focuses on information organization. Related content should be presented together so users can predict where information belongs and locate it more efficiently.
For example, fields concerning customer information, reservation details, scheduling, or status can be grouped according to their functional relationship rather than presented as one continuous list.
The result is a clearer visual hierarchy and a more efficient Salesforce record experience.
Study Guide reference/topics: Page layouts, field sections, information organization, visual hierarchy, Declarative Design.


質問 # 77
A UX Designer wants to remotely collect feedback from hundreds of users on tasks or activities that do not require much imagination or emotion. Which testing approach should be used?

正解:B

解説:
The correct answer is A. Online surveys, as stated in the uploaded study guide. The decisive factors are scale, remote participation, and the relatively straightforward nature of the information being collected. Online surveys can efficiently gather structured feedback from hundreds or thousands of participants without requiring a researcher to observe every session. They are especially effective when questions concern relatively concrete behaviors, preferences, experiences, or task-related feedback that can be expressed through predetermined choices, ratings, or concise responses. A usability study is more appropriate when the designer needs to observe users completing tasks and understand where participants encounter confusion, friction, errors, or navigation difficulties. It produces richer behavioral evidence but generally requires substantially more research effort. A/B testing compares two or more variations of an experience against a measurable behavioral outcome. It answers questions such as which version generates more clicks or successful conversions; it is not primarily a general-purpose feedback collection technique. Because the scenario specifically requires feedback from hundreds of remote users and does not demand substantial emotional exploration or imaginative discussion, a scalable quantitative or structured method is appropriate. Online surveys therefore provide the strongest balance between reach, speed, consistency, and research effort.
Study Guide reference/topics: Online surveys, remote research, research scale, usability methods, Testing.


質問 # 78
Cloud Kicks has identified that users are getting anxious over a multiple-step custom Screen Flow with no way of visualizing its completeness.
What should be done to improve the user experience?

正解:D

解説:
The best way to improve the user experience of a multiple-step custom Screen Flow is to create a Progress Indicator component that displays the flow's stages. A Progress Indicator component provides a visual indication of the progress of a particular process, showing the number of steps, the current step, and the prior steps completed. This helps to reduce the user's anxiety and uncertainty by letting them know where they are in the flow and how much is left to complete. A Progress Indicator component can be created using the lightning:progressIndicator or lightning-progress-indicator tags in Aura or Lightning Web Components, respectively. The component can be customized to match the branding and styling of Cloud Kicks, and can be integrated with the Screen Flow using attributes and events.Reference:
:lightning:progressIndicator - documentation - Salesforce Lightning Component Library
:lightning-progress-indicator - documentation - Salesforce Lightning Component Library
:How to Add a Progress Bar to a Screen Flow


質問 # 79
Cloud Kicks wants to plan out the strategy for an upcoming discovery phase. Which practice should be considered?

正解:C

解説:
The correct answer is A. Understand the problem before moving to solutions, which is explicitly stated in the uploaded study guide.
Discovery exists to establish a reliable understanding of the problem space before the team commits to a particular solution. This includes learning about users, business context, current workflows, pain points, constraints, and desired outcomes.
Moving into solution definition too early creates a risk that the team will optimize the wrong problem or merely implement stakeholder assumptions.
Option B, writing user stories for potential solutions, is more appropriate after sufficient discovery evidence has been collected and the team has begun translating findings into implementation requirements.
Option C is especially problematic because discovery should challenge personal assumptions rather than use them as evidence of what users want. The designer should investigate users directly through appropriate research methods.
This is one of the most fundamental principles across the UX Designer study guide: separate the problem space from the solution space. Research should establish what needs to be solved before the team decides how it should be solved.
A disciplined Discovery phase therefore reduces rework, prevents premature commitment, and increases the likelihood that subsequent design decisions address genuine user and organizational needs.
Study Guide reference/topics: Discovery strategy, problem definition, research before solutions, user needs, Discovery.


質問 # 80
Users from a small group within a Sales team have complained about an object that is often used only by them that has not been added to their Lightning app. Due to the small volume of users, the administrator is not considering creating a new app for them. Which Salesforce feature should be suggested to improve the end- user experience?

正解:B

解説:
The uploaded study guide identifies B. Personalize the navigation bar as the correct solution.
The problem affects only a small subset of sales users. They frequently use a particular object, but that object is not currently included in the Lightning application's standard navigation. Creating an entirely separate application would therefore be disproportionate to the size of the audience.
Personalizing the navigation bar directly addresses the usability problem by allowing the relevant users to place the object within their own accessible navigation structure. This reduces unnecessary searching or indirect navigation while avoiding organization-wide configuration solely for a small group.
Option A, creating a Dashboard action, does not solve the fundamental problem that these users need routine navigation to an object.
Option C, placing the object's related list on the Home page, would attempt to surface data in a different context rather than providing straightforward navigation to the object itself.
The guide's solution reflects a broader UX principle of appropriate personalization. When a need is specific to a limited group and does not justify a separate application, individual navigation customization can improve efficiency without increasing administrative complexity for everyone else.
Study Guide reference/topics: Lightning navigation, personalization, object access, end-user efficiency, Declarative Design.


質問 # 81
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