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Salesforce Salesforce-Loyalty-Management Exam Syllabus Topics:

Section	Weight	Objectives
Integration & Data Model	15%	- Understand the Loyalty Management Data Model - Integrate with Salesforce CDP (Customer Data Platform) - Use APIs for Loyalty Management
Currencies & Points	20%	- Define Rules for earning and redeeming points - Manage expiration policies for points - Configure Qualifying and Non-Qualifying currencies
Promotions & Rewards	25%	- Understand Voucher Management - Configure Loyalty Promotions - Define rewards and benefit catalogs
Loyalty Program Design & Setup	25%	- Understand the business requirements and configure the Loyalty Program - Define and configure Loyalty Tiers - Configure program types (B2B, B2C, B2B2C)
Member Management	15%	- Understand the Member Enrollment Process - Manage Member Statuses and Data Privacy - Configure Member Types and Member Accounts

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Salesforce Loyalty Management Accredited Professional Exam Sample Questions (Q35-Q40):

NEW QUESTION # 35
Universal Containers has created a new Loyalty Member Portal for a second Loyalty Program that they have recently launched. A member of the first program has enrolled in the second program and has decided to use the same login for both Loyalty Member Portals. The user cannot access the new Loyalty Member Portal.
How can the Loyalty Administrator verify why the user cannot access the second Loyalty Member Portal?

A. Create a new user and new profile for the member.
B. Through Workspaces, check if the user profile has access to the new portal.
C. Check if the user has been assigned the Sharing Set for the Second Loyalty Member Portal.

Answer: B

Explanation:
When a user cannot access a Loyalty Member Portal, the Loyalty Administrator can verify the issue by checking if the user profile has access to the new portal1. This can be done through Workspaces1. The Salesforce admin enables Loyalty Management in the org and users can create profiles and assign permissions to access the loyalty application as appropriate2. If the user profile does not have the necessary permissions, they will not be able to access the portal12. Therefore, it's important to ensure that the user profile has the correct permissions for the new Loyalty Member Portal12.

NEW QUESTION # 36
What is the most efficient way to automatically reset qualifying points for high volume Loyalty Programs?

A. Create Schedule-Triggered Flow that to be executed every night This flow will scan the expired reset Period at the Group Level and rese the points using the out-of-the-box Reset point flow action
B. Use the out-of-the-box 'Reset Qualifying Points" data processing engine and trigger its execution using, for instance, a Schedule-Triggered Flow.
C. Develop an Apex Time Trigger to scan all Member Currencies and reset Qualifying points every time a reset period has expire
D. The reset period is defined at the Tier Group level; Loyalty Management will automatically process it every night to ensure efficient point calculation

Answer: B

Explanation:
The most efficient way to automatically reset qualifying points for high-volume Loyalty Programs is to use the out-of-the-box 'Reset Qualifying Points' data processing engine and trigger its execution using, for instance, a Schedule-Triggered Flow. This method leverages Salesforce's built-in capabilities to manage the reset process without the need for custom code. The data processing engine is designed to handle large volumes of data efficiently, ensuring that the points reset process is completed accurately and timely across all relevant member accounts.

NEW QUESTION # 37
A Consultant will need to create a new voucher definition for a new voucher, wherever the new voucher has the requirements.
A total of two vouchers will be issued to the member.
The first voucher has a face value of $100, and the second voucher has a face value of $200.
Both vouchers must be used within three months after the first voucher's disbursement date.
The first voucher will be issued to the members over a period of a month.
Which voucher definition settings will fulfill the new voucher's requirements?

A. Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: UnChecked
B. Type: Fixed valued, Expiration Type: Period, Expiration Period: 90, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Checked
C. Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Checked
D. Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Unchecked

Answer: C

Explanation:
To fulfill the new voucher's requirements, the voucher definition settings should be: Type: Fixed Value, Expiration Type: Period, Expiration Period: 3, Expiration Period Unit: Month, Face Value: $300, Partial Redeemable: Checked. This configuration ensures that two vouchers with the specified face values can be issued within the defined period and used within three months after the first voucher's disbursement date. The
'Partial Redeemable' option allows the vouchers to be used partially, providing flexibility in how they are redeemed by the members.

NEW QUESTION # 38
When setting up a Loyalty Program what is one of the ways a company can measure member engagement with the Loyalty Program?

A. Transaction Journals
B. Analytics Studio
C. Benefits types
D. Qualifying Currency

Answer: D

NEW QUESTION # 39
What are the three steps required to complete integration between Loyalty and B2C Commerce Cloud when using the reference cartridge?

A. Configure connected app named B2C Commerce Loyalty Connector
B. Install Loyalty Management for B2C Commerce Package
C. Add Loyalty Management for Commerce Cartridge
D. Configure Loyalty Program preferences for B2C Commerce Site
E. Configure connected app named B2C Loyalty Connector

Answer: C,D,E

Explanation:
To complete the integration between Loyalty and B2C Commerce Cloud using the reference cartridge, the steps required are:
Configure Loyalty Program preferences for B2C Commerce Site (A): This involves setting up specific preferences and configurations within B2C Commerce Cloud to align with the Loyalty Program's requirements.
Configure connected app named B2C Loyalty Connector (C): This step involves setting up a connected app within Salesforce to facilitate secure communication and data exchange between Loyalty Management and B2C Commerce Cloud.
Add Loyalty Management for Commerce Cartridge (E): This involves installing the specific cartridge within B2C Commerce Cloud that integrates with Salesforce Loyalty Management, enabling the Commerce site to utilize loyalty program features.
These steps ensure a seamless integration between Salesforce Loyalty Management and B2C Commerce Cloud, allowing for a unified customer experience across commerce and loyalty program interactions.

NEW QUESTION # 40
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