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Salesforce Energy-and-Utilities-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Test and Deploy Energy and Utilities Cloud Applications and Solutions: This topic evaluates the capacity of Energy and Utilities Cloud professionals to outline and execute a deployment plan that integrates Salesforce core and Vlocity components. Mastery includes validating processes, enabling user testing, and managing UAT milestones.
Topic 2	Implementation: The topic assesses the ability to configure Energy and Utilities Cloud to meet business models, manage licenses, set up order capture, and enable post-sales processes. It also measures proficiency in executing data migration, integrating third-party systems, and deploying relevant components.
Topic 3	Solution Design: Solution design evaluates expertise in mapping Energy and Utilities Cloud components to current architectures and crafting future state designs that fulfill business and data model requirements. Energy and Utilities Cloud professionals must demonstrate the ability to define architecture, processes, and security considerations while leveraging deployment tools.
Topic 4	Discovery: Mastering discovery ensures proficiency of Energy and Utilities Cloud professionals in understanding and documenting customer needs, aligning stakeholder requirements, and analyzing current business processes for Energy and Utilities Cloud solutions. This foundational topic measures the ability to identify gaps in processes and architecture compared to standard product capabilities.

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Salesforce Energy and Utilities Cloud Accredited Professional Exam Sample Questions (Q53-Q58):

NEW QUESTION # 53
A utility company has seen a high number of calls from customers expressing their inability to pay an outstanding amount. The utility company would like to provide its customers with an aption to pay in installments.
How can the utility company best meet these requests using Energy and Utilities Cloud?

A. Use the Create Payment Plan action in the Contact Center Console.
B. Use Revenue Cloud to easily accelerate cash collection with and support any charge type, sales order, or payment schedule.
C. Work with an external debt collection agency to ensure customers pay their outstanding amount.
D. Consolidate product catalogs and price books and establish an automated process across the entire revenue lifecycle.

Answer: A

NEW QUESTION # 54
The implementation project has identified a need to retrieve and update data from the energy provider s legacy billing application The customer is already a MuleSoft customer, but they also use middleware technology from another supplier What approach should you recommend to build this integration to the legacy billing application?

A. Start by defining APIs in both Salesforce and the legacy billing system, and then build custom Java code to implement a point-to-point integration
B. Go to Any point Exchange and search for energy assets (to locate templates for previously built integrations with billing systems), and then enhance these assets
C. Begin building a custom, point-to-point integration, including a whole new user interface and data model to mimic that of the legacy billing application.
D. Recommend the introduction of another systems integration partner who specializes m building integrations from Salesforce to billing systems.

Answer: B

Explanation:
When aiming to integrate Salesforce Energy and Utilities Cloud with a legacy billing application, especially when the customer is already using MuleSoft, leveraging existing assets from Anypoint Exchange is a strategic approach. Anypoint Exchange often contains templates and pre-built integration patterns that can significantly speed up the integration process by providing a starting point that is specifically tailored or easily adaptable to energy and utility industry needs. This method fosters efficiency and leverages community knowledge and previous successful implementations. References = MuleSoft ' s Anypoint Exchange is a central repository for connectors, templates, and APIs. Its utility for Salesforce integrations, especially within the Energy and Utilities sector, is documented in MuleSoft ' s resources and guides on Anypoint Platform:
https://www.mulesoft.com/exchange/

NEW QUESTION # 55
An energy company was onboarded on Energy and Utilities Cloud. They want to see now many Energy and Utilities Cloud licenses are assigned.
What's the most effective way to check for the number of their assigned Energy and Utilities Cloud licenses?

A. Go to Setup -> installed Packages -> Vlocity CMT to see the Energy and Utilities Cloud license information.
B. Execute a SOQL query to retrieve the license count
C. Call Salesforce Support to get the Energy and Utilities Cloud information.
D. Go to Setup -> Company Information -> Permission Set Licenses.

Answer: D

Explanation:
The most effective way to check for the number of assigned Salesforce Energy and Utilities Cloud licenses is through the Salesforce Setup menu. By navigating to Setup, then to Company Information, and looking at the Permission Set Licenses section, administrators can quickly view the number of licenses assigned and available for various Salesforce products, including Energy and Utilities Cloud. This method provides a straightforward and accessible means of license management within the Salesforce environment. Reference = Salesforce's official documentation on managing licenses, including viewing assigned licenses through the Company Information section, provides comprehensive guidance: https://help.salesforce.com/articleView?id=users_license_types_available.htm

NEW QUESTION # 56
An energy and utility company relies on a third-party pricing application for multi-site quotes. The utility company wants Salesforce to manage the multi-site quotation process and continue to use the third-party pricing application.
How can the utility company meet these requests using Energy and Utilities Cloud?

A. Only CPQ pricing is available; requesting pricing for a master Quote or Order from an external source is not available,
B. Duplicate the third-party pricing application prices into the Salesforce Price list.
C. Install the "Third Party Pricing Application" DataPack from the Process Library.
D. Use the external pricing feature to send and receive pricing requests from an external pricing engine.

Answer: D

NEW QUESTION # 57
Which are the two essential deployment steps for migrating Utilities Self Serve Portal from one org to another?
Choose 2 answers

A. Select Self-Serve Portal components from the Energy and Utilities Cloud industry Process Library.
B. Create customer community user profiles for the Utilities self-serve portal.
C. Set up Utilities self-serve templates on your target org.
D. Create an Experience cloud site to set up a sample digital experience site on your target org.

Answer: C,D

NEW QUESTION # 58
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