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SAP C_BCSCX_2502 Exam Overview:

Certification Vendor:	SAP
Exam Name:	Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Number:	C_BCSCX_2502
Passing Score:	73%
Available Languages:	English
Real Exam Qty:	30
Exam Duration:	60 minutes
Exam Format:	Multiple choice
Recommended Training:	SAP Customer Experience Overview Learning Journeys Positioning SAP Customer Experience Solutions (SAP Learning)
Exam Registration:	SAP Learning Hub SAP Certification Hub
Sample Questions:	SAP C_BCSCX_2502 Sample Questions
Exam Way:	Online proctored exam via SAP Certification Hub
Pre Condition:	No formal prerequisite required; basic understanding of SAP Business Suite and SAP Customer Experience solutions recommended.
Official Syllabus URL:	https://learning.sap.com

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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 2	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 3	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.

SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q15-Q20):

NEW QUESTION # 15
What are some of the actions you can perform using SAP Emarsys?
Note: There are 2 correct answers to this question.

A. Route sales orders
B. Deliver personalized content
C. Generate product recommendations
D. Create quotation versions

Answer: B,C

NEW QUESTION # 16
How does SAP Service Cloud version 2 help organizations achieve their customer experience targets?

A. By executing marketing campaigns for product service
B. By providing a dedicated self-service experience as a forecast
C. By connecting and delivering data from the value chain and process flow
D. By focusing on back-end service operations

Answer: C

NEW QUESTION # 17
Your customer wants to sell their products and services through the internet.
Which application would you recommend?

A. SAP Commerce Cloud
B. SAP Sales Cloud Version 2
C. SAP Service Cloud Version 2
D. SAP Business Technology Platform

Answer: A

NEW QUESTION # 18
Which solution can be used to analyze a real-time 360 view of the customer?

A. Customer Identity Access Management (CIAM) for Business-to-Business (B2B)
B. Customer Identity Access Management (CIAM) for Business-to-Consumer (B2C)
C. Enterprise Consent and Preference Management
D. SAP Customer Data Platform

Answer: D

NEW QUESTION # 19
Which of the following features are available in SAP Service Cloud Version 2?
Note: There are 2 correct answers to this question.

A. Guided selling
B. Omnichannel experience
C. Billing
D. Agent Desktop

Answer: B,D

NEW QUESTION # 20
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