Original Salesforce-Communications-Cloud Questions - Salesforce-Communications-Cloud Exam Cram

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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

SectionWeightObjectives
Delivery16%- Validate solution implementation against design
- Align architecture and order components
- Execute data migration plans
- Distinguish out-of-the-box vs custom functionality
Discovery24%- Select appropriate Communications Cloud products
- Define KPIs based on business goals and budget
- Map business processes, personas and requirements
- Evaluate data volume and platform constraints
- Assess customer IT ecosystem against architectural principles
- Align requirements to native features or external solutions
Planning and Design60%- Create quoting and order capture processes
- Design asset management and MACD workflows
- Design order fulfillment orchestration flows
- Develop data migration strategies
- Design scalable product catalog models
- Prioritize and size user stories
- Decompose commercial products for implementation

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q48-Q53):

NEW QUESTION # 48
Universal containers (UC) provides internet service and recently purchased Industries order Management (OM) licenses for their B2B use cases. They have the following requirements:
*Product must be grouped during decomposition in order to send products to the billing system based on location
*After grouping the ordered items based on location, send the respective codes to same billing system for each location Which three steps should a consultant take when designing a solution for these requirement?

Answer: B,C,D

Explanation:
For UC ' s requirement to group products during decomposition based on location and send codes to the billing system, splitting the order into multiple orders based on service location (A), creating a unique decomposition for each service with its own fulfillment request and callout task (B), and creating an orchestration scenario for each grouped order item after splitting the order (D) are recommended steps. This approach ensures that products are grouped and processed according to location, allowing for efficient and accurate billing system integration.References:Salesforce Communications Cloud documentation on order management, decomposition, and orchestration.


NEW QUESTION # 49
A consultant analyzing integrations to various fulfillment systems. While the consultant beliefs that process shall be automated, they have identified one particular complex integration that has a formatted payload that verify JSON Implemented for nonstandard error response to be returned to order management from the fulfillment system. How should the consultant solve this used case?

Answer: C

Explanation:
For complex integrations with nonstandard error responses, using Apex to customize the payload and interpret the response (B) offers the flexibility to handle unique integration requirements and error handling, ensuring seamless communication between Salesforce and the fulfillment system.References:Salesforce Apex development documentation and integration best practices.


NEW QUESTION # 50
Infiwawe offers Internet and voice services to residential customers. In order to provision the services engineer have to visit the customer location and install the Modem, then provide the modem related data over phone and share the details required to sent to the fulfillment system. Infiwave has identified that having the technician provide the details in phone is error prone.
What two feature from Industries Order Management shall infiwave use to support this functionality and correct order capture.

Answer: C


NEW QUESTION # 51
UT required bulk ordering to be implemented in communication cloud base to capture order broadband speed to its customer and applying promotions.
Which two steps should consultant take to perform the impact assessment for bulk ordering in communication cloud

Answer: B,C


NEW QUESTION # 52
T current architecture has two systems one which is sales facing (internal) other is customer facing (website). Currently product catalog is maintained separately in both systems.
UT has introduced communication cloud. What approach should consultant recommend for maintaining their product catalog during their digital transformation.

Answer: B


NEW QUESTION # 53
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