Original Salesforce-Communications-Cloud Questions - Salesforce-Communications-Cloud Exam Cram

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| Section | Weight | Objectives |
|---|
| Delivery | 16% | - Validate solution implementation against design - Align architecture and order components - Execute data migration plans - Distinguish out-of-the-box vs custom functionality
|
| Discovery | 24% | - Select appropriate Communications Cloud products - Define KPIs based on business goals and budget - Map business processes, personas and requirements - Evaluate data volume and platform constraints - Assess customer IT ecosystem against architectural principles - Align requirements to native features or external solutions
|
| Planning and Design | 60% | - Create quoting and order capture processes - Design asset management and MACD workflows - Design order fulfillment orchestration flows - Develop data migration strategies - Design scalable product catalog models - Prioritize and size user stories - Decompose commercial products for implementation
|
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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q48-Q53):
NEW QUESTION # 48
Universal containers (UC) provides internet service and recently purchased Industries order Management (OM) licenses for their B2B use cases. They have the following requirements:
*Product must be grouped during decomposition in order to send products to the billing system based on location
*After grouping the ordered items based on location, send the respective codes to same billing system for each location Which three steps should a consultant take when designing a solution for these requirement?
- A. Use the CPQ multisite feature and group the service locations and create orders for each group
- B. After splitting the order create one fulfillment request for each location by creating Orchestration scenarios for each other items
- C. Create a decomposition for each service so that it has its own Fulfillment Request and create a Callout task for each of them
- D. Split the order into multiple order and group order items based on the service location
Answer: B,C,D
Explanation:
For UC ' s requirement to group products during decomposition based on location and send codes to the billing system, splitting the order into multiple orders based on service location (A), creating a unique decomposition for each service with its own fulfillment request and callout task (B), and creating an orchestration scenario for each grouped order item after splitting the order (D) are recommended steps. This approach ensures that products are grouped and processed according to location, allowing for efficient and accurate billing system integration.References:Salesforce Communications Cloud documentation on order management, decomposition, and orchestration.
NEW QUESTION # 49
A consultant analyzing integrations to various fulfillment systems. While the consultant beliefs that process shall be automated, they have identified one particular complex integration that has a formatted payload that verify JSON Implemented for nonstandard error response to be returned to order management from the fulfillment system. How should the consultant solve this used case?
- A. Attach an Omniscript ta task and handle the integration manually
- B. Use a dataRaptor to grab the JSON payload from Order Management to pass it to the fulfillment system directly.
- C. Use Apex to be able to send the customized payload and interpret the response
- D. Recommend that this step to be handled manually by having the user navigation to the fulfillment system's native UI .......logic
Answer: C
Explanation:
For complex integrations with nonstandard error responses, using Apex to customize the payload and interpret the response (B) offers the flexibility to handle unique integration requirements and error handling, ensuring seamless communication between Salesforce and the fulfillment system.References:Salesforce Apex development documentation and integration best practices.
NEW QUESTION # 50
Infiwawe offers Internet and voice services to residential customers. In order to provision the services engineer have to visit the customer location and install the Modem, then provide the modem related data over phone and share the details required to sent to the fulfillment system. Infiwave has identified that having the technician provide the details in phone is error prone.
What two feature from Industries Order Management shall infiwave use to support this functionality and correct order capture.
- A. Implement a manual orchestration item, assign it to the technician and configure an omni scripts for the technician to fill details
- B. Implement push orchestration item, assign it to technician and configure omni scripts for the technician to fill details
- C. Implement a callout orchestration item to execute a request on the fulfillment system for activation
- D. Implement a milestone orchestration item to execute request on the fulfillment system for activation
Answer: C
NEW QUESTION # 51
UT required bulk ordering to be implemented in communication cloud base to capture order broadband speed to its customer and applying promotions.
Which two steps should consultant take to perform the impact assessment for bulk ordering in communication cloud
- A. Evaluate the various business scenarios for bulk orders in order design automation for order capture and orchestration
- B. Identify the volume and access feasibility from a platform governor limit perspective (CPU time, Database utilization)
- C. Identify the business rules need to be implemented for creation and fulfillment of bulk orders.
- D. Evaluate the various business scenarios for bulk orders in order to access platform governor limits (CPU time, Database utilization)
Answer: B,C
NEW QUESTION # 52
T current architecture has two systems one which is sales facing (internal) other is customer facing (website). Currently product catalog is maintained separately in both systems.
UT has introduced communication cloud. What approach should consultant recommend for maintaining their product catalog during their digital transformation.
- A. Manage the product catalog internally using communication cloud and use cart API to expose the product catalog to website
- B. Manage the product catalog in enterprise product catalog and use digital commerce APIs to extract the product catalog to web channels.
- C. Introduce new product catalog primary application that will synchronize both communication cloud and the web channels.
- D. Manage product catalog in communication cloud and periodically synchronize the web channels automatically
Answer: B
NEW QUESTION # 53
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