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Salesforce ADM-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Productivity and Collaboration	10%	- Activity management 1. Tasks, events, calendars - Chatter 1. Feeds, groups, collaboration features - Mobile and integrations 1. AppExchange and third-party integrations 2. Salesforce Mobile App capabilities
Topic 2: Configuration and Setup	15%	- Company settings 1. Fiscal year, business hours, currency management 2. Default settings and organizational structure - User interface configuration 1. Declarative customization options 2. Navigation and global settings - Security and access 1. Profiles, permission sets, roles and sharing rules 2. Password policies and login access
Topic 3: Service and Support Applications	10%	- Case management 1. Cases, queues, assignment rules, escalation rules 2. Support processes and entitlements - Knowledge and Communities 1. Community configuration and access 2. Knowledge base setup and usage
Topic 4: Automation	15%	- Process Automation 1. Flow Builder, approval processes 2. Email alerts, field updates, tasks
Topic 5: Sales and Marketing Applications	10%	- Sales Cloud features 1. Opportunity management, stages, products, price books 2. Lead management, conversion, assignment rules - Marketing tools 1. Marketing automation capabilities 2. Campaigns, campaign influence
Topic 6: Data and Analytics Management	17%	- Data management 1. Data validation and quality tools 2. Import, update, export, mass delete, backup - Reports and dashboards 1. Dashboard components and sharing 2. Report types, creation, customization
Topic 7: Agentforce AI	8%	- AI capabilities 1. AI features and usage guidelines 2. Agentforce setup and configuration
Topic 8: Object Manager and Lightning App Builder	15%	- Lightning App Builder 1. App navigation and customization 2. Custom Lightning pages and components - Object customization 1. Standard and custom objects, fields, relationships 2. Page layouts, record types, business processes

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Salesforce Certified Administrator Sample Questions (Q15-Q20):

NEW QUESTION # 15
Dreamhouse Realty agents are double-booking open house event nights. The evet manager wants to event submission process to help agents fill in event details and request dates.
How should an administrator accomplish the request?

A. Create a workflow role to update the Event Date Field.
B. Create a sharing rule so that other agents can view events.
C. Create an approval process on the Campaign object.
D. Create a campaign for agents to request event dates.

Answer: C

Explanation:
To help agents fill in event details and request dates for open house events without double-booking them, the administrator should create an approval process on the Campaign object, which is used to manage marketing events in Salesforce. The approval process can define entry criteria based on campaign fields such as type or status, specify initial submission actions such as sending email alerts or updating fields, assign approvers who can review and approve event requests, and specify final approval actionssuch as creating tasks or updating fields. Creating a workflow rule, a sharing rule, or a campaign will not help agents request event dates or prevent double-booking. References: https://help.salesforce.com/s/articleView?id=sf.campaigns_overview.
htm&type=5https://help.salesforce.com/s/articleView?id=sf.approvals_considerations.htm&type=5

NEW QUESTION # 16
FILL BLANK
What type of relationship must exist if you would like the child record to remain if the parent is deleted?

Answer:

Explanation:
1-1

NEW QUESTION # 17
Which is a capability of the Cloud Scheduler? Choose 2 answers:

A. Sync a Salesforce calendar with an Outlook Calendar
B. Allow a user to propose multiple meeting times
C. Custom brand different invitations per customer
D. Automatic propose meeting times based on Salesforce user calendars

Answer: B,D

Explanation:
Section: Volume D

NEW QUESTION # 18
With Spring 11 release, you can now sort line items in the Quote Line Items related list on a quote. Syncing a quote with an opportunity also syncs product sort order.

A. False
B. True

Answer: B

Explanation:
Section: Volume F
Explanation

NEW QUESTION # 19
Can I change the location of Chatter feeds? How?

A. None of the Above
B. Yes. Using page layouts
C. Yes. But only for Admin users
D. No. But it can be hidden or shown depending on user preferrence

Answer: D

Explanation:
Section: Volume I

NEW QUESTION # 20
......

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