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Scrum PSM-II Exam Syllabus Topics:

Section	Objectives
Scrum Theory and Principles	- Empiricism 1. Transparency 2. Inspection 3. Adaptation - Scrum Values 1. Commitment 2. Openness 3. Respect 4. Courage 5. Focus
Developing People and Teams	- Team Dynamics 1. Conflict Resolution 2. Team Coaching 3. Collaboration Techniques - Facilitation Skills 1. Workshop Facilitation 2. Decision-Making Support
Managing Products with Agility	- Product Backlog Management 1. Ordering and Refinement 2. Value Optimization - Stakeholder Collaboration 1. Expectation Management 2. Feedback Loops
Supporting Organizational Change	- Scaling Scrum 1. Organizational Agility 2. Multi-Team Collaboration - Agile Transformation 1. Organizational Impediments 2. Change Management
Scrum Master Responsibilities	- Serving the Scrum Team 1. Coaching Developers 2. Facilitating Scrum Events 3. Supporting Product Owners - Servant Leadership 1. Enabling Self-Management 2. Removing Impediments 3. Continuous Improvement

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Scrum Professional Scrum Master level II (PSM II) Sample Questions (Q86-Q91):

NEW QUESTION # 86
You join a new Scrum Team as Scrum Master. Up until now, the Product Owner has not been attending Sprint Retrospectives. The Development Team fear they will become too negative?with the PO present.
As a Scrum Master, What should you do?

A. Speak to the Product Owner and see what they think. Do what they suggest is best.
B. Facilitate a discussion in the Scrum Team and allow them to decide what is best to do
C. Respect the Development Teams wishes
D. Explore further why the Development Team fear the presence of the PO. Work with the Scrum Team to find a safe way to introduce the Product Owner to the Sprint Retrospective to enable greater transparency.

Answer: D

NEW QUESTION # 87
As a Scrum Master, you observe that the Product Owner is not collaborating with the Development Team effectively.
What action would you take?

A. Nominate a proxy Product Owner.
B. Send the Product Owner to training.
C. Coach the Product Owner.
D. Act as the go-between.

Answer: C

Explanation:
A Scrum Master coaches those inside and outside the team on the values of Scrum and incremental delivery.

NEW QUESTION # 88
A multi-national company is using Scrum for product development of their five major products.
What alternatives should the company consider to decide how many Product Owners are needed for these five products?
(choose the best two answers)

A. There is one Product Owner for each product (five in total). Each Product Owner may delegate to others for specific value, capabilities, and functionality within their product. The five Product Owners share and align work via Product Backlog.
B. There are as many Product Owners as needed to analyze, document, and explain expectations and requirements with all Scrum Teams.
C. There is one Product Owner for all five products. This person may not delegate work to others for specific value, capabilities, and functionality, given these are all the Product Owner's individual responsibility.
D. There is one Product Owner responsible for all five products. This person may delegate work to others for specific value, capabilities, and functionality within each product to scale their accountability.

Answer: A,D

Explanation:
Explanation
A: There is one Product Owner for each product (five in total). Each Product Owner may delegate to others for specific value, capabilities, and functionality within their product. The five Product Owners share and align work via Product Backlog. This is a reasonable alternative, as it allows each Product Owner to focus on one product and its vision, value proposition, and stakeholder needs. The Product Owner can also leverage the expertise and input of other people who can help with the product development, such as business analysts, domain experts, or user representatives. The five Product Owners can coordinate and collaborate with each other through the Product Backlog, which is a single source of truth for the product requirements and priorities.
D: There is one Product Owner responsible for all five products. This person may delegate work to others for specific value, capabilities, and functionality within each product to scale their accountability.
This is another reasonable alternative, as it allows one Product Owner to have a holistic view of the five products and their interdependencies, synergies, and trade-offs. The Product Owner can also delegate some of the work to other people who can act as proxies or representatives for the different aspects of the products, such as features, modules, or components. The Product Owner can still maintain the ultimate authority and responsibility for the Product Backlog and the product value delivery.
References:
Scrum Guide 2020, page 7: "The Product Owner is accountable for maximizing the value of the product resulting from the work of the Scrum Team." Scrum Guide 2020, page 8: "The Product Backlog is an emergent, ordered list of what is needed to improve the product. It is the single source of work undertaken by the Scrum Team." Professional Scrum Master II Course, page 22: "The Product Owner may delegate some of their work to others who can help them with the product development, such as business analysts, domain experts, or user representatives. However, the Product Owner remains accountable for the Product Backlog and its content." Professional Scrum Master II Course, page 23: "The Product Owner may scale their role by working with other Product Owners who are responsible for different products, features, modules, or components. However, there should be only one Product Owner per product who has the final say on the product vision and value proposition."

NEW QUESTION # 89
Three Development Teams are currently building a single product and pulling work from the same Product Backlog. All three teams have identified that they will need Dan, a database specialist, to work full time in their team for the next several Sprints.
What should Steven, the Scrum Master, do to solve this potential problem?

A. Manage the items in the Sprint Backlogs so that Dan can be utilized evenly for each team.
B. Ask Dan to work with the HR department to recruit and hire additional database specialists. In the meantime, have the Product Owner move items that do not depend on Dan to the top of the Product Backlog.
C. Facilitate a discussion with all Development Teams on how they want to deal with this issue, and help them implement their preferred solution.
D. Assign Dan to the team with the most urgent tasks first and then move him to the next team and so on until the required support is completed.

Answer: C

Explanation:
As a servant/leader, the Scrum Master facilitates conversations through open ended Question:s in order to help the team members make the best possible decisions according to what is known at the time. He/she does not approve or reject team decisions but ensures the team stays within the boundaries of the Scrum framework.

NEW QUESTION # 90
A Scrum Team must have a Product Owner and Scrum Master.

A. True. Each must be a full-time member on the Scrum Team.
B. False. A Scrum Master is only necessary when requested or needed.
C. False. If a Product Owner is unavailable, he/she can be replaced by a Business Analyst.
D. True. Their participation and availability will impact the outcomes produced by the Scrum Team.

Answer: D

NEW QUESTION # 91
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