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| Section | Weight | Objectives |
|---|---|---|
| Change Management and Enablement | 17% | - Identify change impacts and risks - Develop change enablement strategies - Support adoption and training activities |
| Development Support and User Acceptance | 12% | - Support solution development and clarify requirements - Validate solution against requirements - Plan and execute user acceptance testing |
| Customer Discovery | 17% | - Assess current state of existing products and processes - Define project scope based on business strategies, goals and challenges - Document business processes and scope - Understand BA roles across implementation lifecycle |
| Solution Design and Documentation | 18% | - Create functional specifications and design documents - Map business processes to Salesforce capabilities - Translate requirements into Salesforce solution design |
| User Stories and Acceptance Criteria | 18% | - Define components of effective user stories - Document and maintain user stories - Write clear, testable acceptance criteria |
| Requirements Gathering and Management | 18% | - Document and manage requirements in version control - Engage stakeholders to elicit, validate and prioritize requirements - Distinguish between scope, requirements and user stories |
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NEW QUESTION # 121
A business analyst has been tasked with leading prototype efforts for a Salesforce project.
What is a prototype?
Answer: B
NEW QUESTION # 122
An executive at Cloud Kicks has tasked the internal Salesforce staff with the optimization of a very manual process in its Salesforce org,
What should the business analyst do first before a future state is proposed to key stakeholders?
Answer: B
NEW QUESTION # 123
A business analyst has been asked to evaluate all of the reporting tools that Universal Containers (UC) currently uses, including CRM Analytics, to identify gaps and overlaps in functionality.
Which tool would help UC understand the existing functionality.
Answer: C
Explanation:
Explanation
The tool that would help UC understand the existing functionality of all of its reporting tools is a capability model. A capability model is a visual representation of the core capabilities or functions that an organization performs or delivers to achieve its strategic objectives. A capability model helps to identify and organize high-level process areas that span across different departments or teams, as well as highlight any gaps or overlaps in functionality. A capability model can also help to prioritize and scope Salesforce projects based on business value and impact.
In this case, UC can use a capability model to map out all of its reporting tools by their capabilities or functions, such as data sources, data integration, data analysis, data visualization, data sharing, etc. This would help UC understand what each reporting tool can do or provide, how they relate or differ from each other, and where there may be redundancies or inefficiencies in their reporting processes. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/business-pro
NEW QUESTION # 124
The business analyst (BA) at Universal Containers has been capturing the requirements for a major Sales Cloud release. An admin has been deploying the resulting system changes. The quality assurance (QA) team has run into challenges when testing the changes. The BA is unaware of deployment and testing challenges.
What should the BA do to resolve these challenges with the release team?
Answer: C
NEW QUESTION # 125
What are the business analyst's responsibilities during the analyze phase of the Salesforce implementation lifecycle?
Answer: A
Explanation:
Explanation
The business analyst's responsibilities during the analyze phase of the Salesforce implementation lifecycle are to gather business requirements, create process maps, and write user stories. These activities help the business analyst understand the current state, future state, and gaps of the business processes and translate them into clear and actionable requirements for the solution design and development teams. Completing testing, building training materials, and eliciting requirements for the next iteration are responsibilities during the validate phase of the Salesforce implementation lifecycle. Creating a data dictionary, writing end user documentation, and reviewing test scripts are responsibilities during the prepare phase of the Salesforce implementation lifecycle.
References:
https://trailhead.salesforce.com/content/learn/modules/business-analysis-for-salesforce-projects/understand-the-s
NEW QUESTION # 126
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