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| Section | Weight | Objectives |
|---|---|---|
| Platform Overview and Navigation | 7% | - Platform Overview
|
| Self Service and Automation | 20% | - Self-Service Features
|
| Data Migration and Integration | 15% | - Migration and Automation
|
| Database Management and Platform Security | 27% | - Database and Security Administration
|
| Configuring Applications for Collaboration | 20% | - Collaboration Features
|
| Instance Configuration | 11% | - Instance Personalization and Configuration
|
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NEW QUESTION # 523 
You are editing a new incident record and would like the Save" Dutton to be located on the Form header.
Which action would need to be taken for that button to appear?
Answer: D
Explanation:
To add the Save button to the form header, users need to turn on the system property glide.ui.save_button, which enables the Save button on all forms1. Users can navigate to All > System Properties > UI Properties and search for the property name, then set the value to true1. Alternatively, users can use the sys_properties.
list URL suffix and filter by the property name1.
References
* How to add or enable Save Button on all the forms across a Servicenow Instance - Support and Troubleshooting - Now Support Portal
NEW QUESTION # 524
What section on a task record is used to see the most recent updates made to a record?
Answer: D
NEW QUESTION # 525
After finishing your work on High Security Settings, what do you do to return to normal admin security levels?
Answer: C
NEW QUESTION # 526
After you create a new table, what is the best practice regarding the navigation pane?
Choose 2 answers
Answer: C,E
Explanation:
When you create a new table in ServiceNow, best practices for the navigation pane ensure that the table is properly organized, accessible, and follows role-based visibility standards.
1. Specify which Roles can see the Module (✅ Correct - C)
Modules allow users to navigate directly to the table from the left navigation pane.
Setting role-based access ensures that only authorized users can view or use the table.
Navigate to System Definition > Modules, and define who can access the module using roles.
2. Create an Application Menu with the Same Name as the Table Label (✅ Correct - E) This ensures consistency in navigation and makes it easier for users to locate the table.
Example: If you create a table "Project Tasks", the Application Menu should also be named "Project Tasks".
This follows ServiceNow UI best practices for organization.
Why Other Options Are Incorrect?
A . Set the filter condition on the Application Menu → ❌ Incorrect
Application Menus do not require filter conditions; they are for grouping related modules under a category.
B . Set the font style on both the Application Menu and the Module → ❌ Incorrect Font styles are not customizable in the navigation pane.
D . Specify which Roles can see the Application Menu → ❌ Incorrect
The Application Menu itself is usually visible to all users unless restricted by module-level roles.
The best practice is to restrict roles at the module level (Correct Answer: C).
F . Create a Module with the Plural of the Table Label → ❌ Incorrect
While it is a common practice, it is not a strict best practice.
Example: If your table is "Incident", the module is typically named "Incidents", but it's not a mandatory rule.
Official ServiceNow Documentation Reference:
Managing Application Menus and Modules
Creating Tables and Modules
NEW QUESTION # 527
The Employee On-boarding team has asked for a way for managers to order computers, monitors, business Cards, and cell phones for new employees. How would you proceed to meet this requirement?
Answer: C
Explanation:
An Order Guide in ServiceNow is used to group multiple catalog items together so that users can request all necessary items in one streamlined process.
Why an Order Guide is the Best Choice for This Scenario?
The Employee Onboarding team needs a way for managers to order multiple items (computers, monitors, business cards, cell phones) for new employees.
An Order Guide allows managers to request all necessary items in a single request, instead of ordering them one by one.
The guide can also use rules and conditions to determine which items should be included based on user input (e.g., different job roles might require different devices).
Why Other Answers Are Incorrect:
A . Create Record Producer - Record Producers are used to capture information and create records (e.g., Incidents, Requests) but do not group multiple catalog items together like an Order Guide does.
C . Create Requested Item - A Requested Item (sc_req_item) is created when a request is submitted, but it is not the starting point for fulfilling this requirement.
D . Create Onboarding Bot - No such feature exists in ServiceNow; onboarding is typically handled via Order Guides and HR Case Management.
Reference from Certified System Administrator (CSA) Official Documentation:
ServiceNow Order Guides Documentation
ServiceNow CSA Training Module: "Service Catalog: Order Guides and Catalog Items"
NEW QUESTION # 528
......
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