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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionObjectives
Genesys Predictive Engagement- Action Maps
  • 1. Action Map Configuration
  • 2. Customer Journey Triggers
  • 3. Targeting and Engagement Rules
- Reporting and Analytics
  • 1. AI-driven Insights
  • 2. Engagement Analytics
  • 3. Performance Reporting
- Setup and Configuration
  • 1. Configuration of Engagement Features
  • 2. Predictive Engagement Fundamentals
  • 3. Web Tracking and Visitor Identification
- Customer Journey for Agents
  • 1. Customer Behavior Analysis
  • 2. Journey Context
  • 3. Agent Interaction Experience
Genesys Predictive Routing- Getting Started
  • 1. AI-based Routing Concepts
  • 2. Business Use Cases
  • 3. Overview of Predictive Routing
- Configuration
  • 1. Queue and Routing Configuration
  • 2. Predictive Routing Setup
  • 3. Performance Optimization

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q11-Q16):

NEW QUESTION # 11
__________ identify visitors based on characteristics like location, browser, device type, etc.
Response:

Answer: C


NEW QUESTION # 12
Which two methods are available as routing options in Genesys Cloud queues?
(Choose two)
Response:

Answer: B,D


NEW QUESTION # 13
An outcome must be manually assigned to every visitor to be tracked in GPE.
(True/False)
Response:

Answer: B


NEW QUESTION # 14
Which are valid actions to take after completing a successful GPR test?
(Choose two)
Response:

Answer: A,D


NEW QUESTION # 15
In a GPR comparison test, what does the system evaluate?
Response:

Answer: B


NEW QUESTION # 16
......

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