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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.
Topic 2	Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.
Topic 3	Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q34-Q39):

NEW QUESTION # 34
Airtalk has recently acquired Mobitel, which uses communication cloud as in CPQ and order management system. Airtalk wants to upsell Mobitel products on its consumer portal to increase its revenue and make share without incurring the cost of migrating those products onto its own legacy CPQ and order management system. What should a consultant recommend to quickly integrate Airtalk;s portal application with mobitel's Communication Cloud.

A. Use Digital Commerce APIs
B. Use Cart Based APIs
C. Use EPC APIs
D. Use CPQAppHandler Methods

Answer: A

NEW QUESTION # 35
A company is selling voice products to business customers. The offer allows customers to select devices of various models. The product modeler intends to create a phone add-on product specification with voice offers with a cardinality that allows up to 700. Which of the three statement are valid regarding the product model in this scenario?

A. Since the product model uses OOTB feature of EPC, MACD operations and decomposition are guaranteed to work well
B. Product Model use hierarchical modeling which is natively supports EPC
C. Product model uses OOTB features from EPC. Decomposition may fail when the maximum number of products is processed.
D. This type of modeling is not supported in EPC and modular should follow a flat modelling technique.
E. Modeling children with large cardinalities can result in processing inefficiencies for MACD operations.

Answer: B,C,E

Explanation:
In scenarios with high cardinalities, such as allowing up to 700 devices for a voice offer, it ' s important to note that modeling children with large cardinalities can lead to processing inefficiencies for MACD operations (B), and that decomposition might fail when processing the maximum number of products (D).
While EPC supports hierarchical modeling, large cardinalities require careful consideration to ensure system performance.References:Salesforce EPC documentation and best practices for product modeling.

NEW QUESTION # 36
An ABC telecom customer requested a change to their existing services which resulted in new set of assets. At later date customer changed from device based to an installment based contract. After few year customer then requested to change their telephone number. Which object of communication data model should a consultant use to manage the life cycle of assets over a time?

A. Contract Line Item
B. Service Entitlement
C. Service Account
D. Subscription

Answer: D

NEW QUESTION # 37
United Telecom has completed the high level design (HLD) phase and has information about the objects involved, data volumes, and file requirements, which three steps should a consultant take to assess the storage need on communication cloud.

A. Calculate the file and data storage required based on required data volume and file attachment requirements.
B. Identify the storage needs between data storage and file storage.
C. Access the archiving strategy and determine how storage will be cleared though archiving.
D. Analyze an external data storage system for more cost effective data storage
E. Analyze the storage usage of the existing legacy system

Answer: A,B,C

Explanation:
To assess storage needs, it ' s important to analyze the archiving strategy (B), calculate the required data and file storage based on data volumes and attachment requirements (D), and differentiate between data storage and file storage needs (E). These steps help ensure that storage is optimized and costs are managed effectively.
References:Salesforce documentation on data and file storage management and archiving strategies.

NEW QUESTION # 38
Universal containers is a communication service provider using communication cloud. A member of UC's legacy- system IT team has provided a consultant with an extract of all the existing products from the legacy system and asked the consultant to migrate the data to communication cloud which two question should the consultant ask in this scenario to clarify the data migration strategy?

A. Which of the provided products are still actively sold?
B. Are there customer specific offerings?
C. Can we rationalize products to a smaller number?
D. Which of the products are inactive?

Answer: B

NEW QUESTION # 39
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