700-805: Cisco Renewals Manager exam cram sheet - Pass4sure preparation materials

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Cisco 700-805 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Identify the steps for developing a renewal quote
  • Identify the steps for processing an order
Topic 2
  • Identify recommended actions for contract success
  • Describe the customerโ€™s procurement process
  • Explain Smart Accounts and Smart Licensing
Topic 3
  • Identify the RM responsibilities within the Success Plan
  • Describe the key recurring revenue financial terms
Topic 4
  • Determine the impact of renewals related to Cisco and other products on the company's metrics
  • Interpret the implications of key financial terms (such as CAPEX, OPEX) on customer procurement options and buying motions
Topic 5
  • Identify steps to process exceptions or non-standard elements of a renewal quote
  • Assess the financial and service impacts of on-time and delayed renews
Topic 6
  • Explain the deal management (example: CCW) process
  • Describe the components of a Success Plan
Topic 7
  • Explain the CX Portfolio (including newly introduced offers)
  • Explain the value of the products, solutions and services to meet business objectives

Cisco Renewals Manager Sample Questions (Q49-Q54):

NEW QUESTION # 49
How does the Lifecycle Advantage (LCA) program enhance the renewal process?

Answer: A


NEW QUESTION # 50
What does the Customer Experience Lifecycle approach enable partners to do?

Answer: D


NEW QUESTION # 51
Which success indicator for a Renewals Manager is valid?

Answer: B

Explanation:
A success indicator for a Renewals Manager that is valid is on-time renewal. On-time renewal measures the percentage of customers who renew their contracts with Cisco before or on the expiration date. On-time renewal reflects the Renewals Manager's ability to retain customers and revenue, as well as to increase customer satisfaction and loyalty. On-time renewal also reduces the risk of losing customers to competitors or alternative solutions. On-time renewal is calculated by dividing the number of customers who renew on time by the number of customers who are eligible to renew in a given period. On-time renewal is different from other metrics such as increased deployment of licenses, stabilized customer satisfaction scores, or new product introductions, which are not directly related to the Renewals Manager's role or performance.


NEW QUESTION # 52
Which steps to develop a renewal quote are valid?

Answer: D


NEW QUESTION # 53
Which statement regarding which tools can be added as value to customer and partners is invalid?

Answer: A

Explanation:
The statement that is invalid regarding which tools can be added as value to customer and partners is B. help manage Discounts for Quoting. This is because discounts are not a tool, but a pricing strategy that can be used to attract or retain customers, increase sales volume, or clear inventory. Discounts are not something that can be added as value to customer and partners, but rather something that can reduce the value or profit margin of the seller. Tools that can be added as value to customer and partners are those that can help them solve their problems, improve their performance, or enhance their experience. For example, some of the tools that Cisco offers to its customers and partners are:
Adopt on Scores: This tool provides insight into how well customers are utilizing service and software they purchase from Cisco. It helps customers measure their adoption progress, identify gaps and opportunities, and optimize their outcomes.
Trusted Data Source: This tool provides hardware refresh and software renewal insights for customers and partners. It helps them plan ahead, stay current, and reduce risks.
Business Insights: This tool provides data-driven insights into new and unique business prospects for customers and partners. It helps them discover new markets, segments, or opportunities, and expand their sales potential.


NEW QUESTION # 54
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