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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Knowledge Management	15%	- Article management and access - Knowledge base setup and configuration
Topic 2: Customization, Productivity and Analytics	10%	- Application Composer and extensions - SmartText, hotkeys and audit features - OTBI reporting and integration basics
Topic 3: Fusion Service Overview and Setup	15%	- Service configuration basics - Functional Setup Manager (FSM) usage - Security model, roles and access control
Topic 4: Service Request Management	25%	- Service catalog and entitlements - SR creation, lifecycle and processing - SR categories, assignment rules and routing - Milestones and action plans
Topic 5: Digital Customer Service (DCS)	20%	- Authentication, profiles and security - DCS architecture and deployment - Themes, templates and page customization
Topic 6: Omnichannel Communications	15%	- Email, chat and CTI configuration - Work routing and queue setup - Media toolbar and agent notifications

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q15-Q20):

NEW QUESTION # 15
Given the entitlement rules below, if a high-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
Condition Column Severity = High
Calendar = 9AM to 5 PM, Monday - Friday, US EST
Resolution Metric = 2880
Resolution Warning Threshold 120
First Response Metric = 360
First Response Warning Threshold

A. If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.
B. If the SR is not resolved, Resolution warning will occur on Monday, 12 noon EST.
C. Resolution is due on Saturday, 2 PM EST.
D. First Response is due on Friday, 12 noon EST.

Answer: A,D

NEW QUESTION # 16
Identify the sequence of steps you must follow to disable the Service Communication channels.

A. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the "Enable" column in "Communication Channels".
B. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the "Communication" option.
C. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the "Communication Channels" option.
D. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Select the "Disable" column in "Service entitlements"
E. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.

Answer: B

NEW QUESTION # 17
What is the main function of the Data Security Policies?

A. defines the views the application can access
B. defines the privileges and roles a particular user can have
C. defines the data a particular user can see and/or modify
D. defines the views or functionalities the user can access
E. defines the actions a particular user can do

Answer: D

NEW QUESTION # 18
Which two options are true about role synchronization for Digital Customer Service (DCS)?

A. enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)
B. is required for every DCS instance
C. is real time
D. also synchronizes userIDs and passwords between DCS and Engagement Cloud

Answer: B,C

NEW QUESTION # 19
Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?

A. Lock the Profile Option for editing.
B. Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
C. Unlock and publish the new selected profile value.
D. Select View > Detach.
E. Modify the Profile Value and save.
F. Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.

Answer: B,C,E

NEW QUESTION # 20
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