認定するOmniStudio-Consultant学習教材 &合格スムーズOmniStudio-Consultant資格認定 |最高のOmniStudio-Consultant最新テスト

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Salesforce OmniStudio-Consultant Exam Syllabus Topics:

SectionWeightObjectives
OmniScripts27%- Build and manage OmniScripts
  • 1. Configure OmniScript elements
  • 2. Manage data flow and user interactions
  • 3. Apply OmniScript best practices
Best Fit Solutioning27%- Design OmniStudio solutions
  • 1. Select appropriate OmniStudio components
  • 2. Deployment considerations
  • 3. Performance and scalability best practices
  • 4. Solution architecture recommendations
Data Tools23%- Work with OmniStudio data services
  • 1. Integration Procedures
  • 2. Data Mappers
  • 3. Data transformation and orchestration
FlexCards23%- Design and configure FlexCards
  • 1. Publish and manage FlexCards
  • 2. Implement conditional views and actions
  • 3. Configure card properties and settings

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Salesforce Certified OmniStudio Consultant 認定 OmniStudio-Consultant 試験問題 (Q205-Q210):

質問 # 205
When a call center agent interacts with a customer, the agent must have all of the customer's related information available for a quick response. The business requires the agent to have access to:
* A view with information about a customer account
* A list of contacts and cases associated with the account
* All information should be on one screen
What OmnlStudio tool should be used to meet this requirement?

正解:A

解説:
Explanation
The OmniStudio tool that should be used to meet this requirement is FlexCards. A FlexCard is a tool that can display data and actions in a card format. The consultant can use FlexCards to show all of the customer's related information on one screen, such as account information, contacts, cases, etc. FlexCards can also have actions that can invoke OmniScripts or Integration Procedures for further interactions, such as creating new records or updating existing ones


質問 # 206
which two of the following use cases are best solved using Calculation Procedures & Matrices?
Choose 2 answers

正解:A、C


質問 # 207
A business needs to create a FlexCard to display open cases for an account. The cases should display different depending on their priority.
* Low or Medium priority cases should display case data and an Update Account Info action.
* High priority cases should include a red border, an alert notification, and an Escalate action.
What is the most efficient way to meet these requirements?

正解:D

解説:
Explanation
The most efficient way to meet the requirements is to create a FlexCard with two card states. A card state defines how a FlexCard displays data and actions based on certain conditions. The consultant can use conditions on the state to filter for priority, and then customize the fields and actions for each state. This way, the FlexCard can display different information and options for low/medium and high priority cases


質問 # 208
A company is creating a FlexCard for agents to respond to account inquiries. The company has decided to lim actions on the card to the three most frequent and important actions users typically take.
Based on the user analysis exhibit shown below, which three actions should appear on the card?

Choose 3 answers

正解:A、B、D


質問 # 209
When a customer calls to report a product issue, agents need to check all open cases related to that product to see if there are any solutions that can resolve the customer's issue. Products that have been purchased are stored as assets, and there is a lookup relationship from case to asset that allows cases to be linked to the products customers have purchased.
What type of DataRaptor can be used to retrieve a list of cases filtered by the customer's asset and the last service date of the asset?

正解:B


質問 # 210
......

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