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Salesforce Sales-Cloud-Consultant Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Analytics & Insights	10%	- KPI measurement 1. Report on business outcomes 2. Define success metrics - Configure analytics features 1. Sales Cloud Einstein features 2. Einstein Analytics basics 3. Forecasting configuration
Topic 2: Customer Discovery	15%	- Conduct discovery sessions 1. Understand sales methodology 2. Document pain points and challenges 3. Capture success criteria - Determine the scope and business objectives 1. Define business requirements 2. Assess current business processes 3. Identify key stakeholders
Topic 3: Integration & Optimization	15%	- Ongoing support and maintenance 1. Release management 2. User adoption monitoring - Integration requirements 1. Third-party integrations 2. Calendar integration 3. Email integration - Performance optimization 1. Salesforce Mobile app configuration 2. Lightning Experience optimization
Topic 4: Migration & Data Management	10%	- Data migration strategy 1. Data validation rules 2. Data mapping 3. Data loader configuration - Data quality management 1. Duplicate rules 2. Matching rules
Topic 5: Planning & Solution Design	25%	- Design user adoption strategy 1. Training requirements 2. Change management - Design Sales Cloud solution 1. Design opportunity management 2. Design account and contact management 3. Design lead management process - Define data model requirements 1. Field-level security 2. Custom objects design 3. Record types and page layouts
Topic 6: Salesforce Configuration	25%	- Implement automation 1. Flow Builder 2. Process Builder 3. Approval processes - Set up Sales Cloud features 1. Configure Einstein Activity Capture 2. Configure lead scoring 3. Set up Salesforce Engage - Configure reporting and dashboards 1. Custom report types 2. Standard and custom reports 3. Dashboard components

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Salesforce Certified Sales Cloud Consultant Sample Questions (Q86-Q91):

NEW QUESTION # 86
CORRECT TEXT
Campaign ROI calculation

Answer:

Explanation:
Total
Value of Opportunities Won - Actual Cost/Actual Cost

NEW QUESTION # 87
Universal Containers (UC) does business with a Contact associated with a specific Account with the Contact Role of executive. The Contact is also on the board of a nonprofit that has requested a charitable donation from UC. UC wants to the Contact on both Accounts.
What should the consultant recommend?

A. Create a new Contact record for the Contact related to the nonprofit Account
B. Select Allow users to relate a Contact to multiple Accounts in Account
C. Create a new lookup field on the Contact record to associate the executive to the nonprofit.
D. Change the Contact record type to multi-account

Answer: B

NEW QUESTION # 88
Universal Containers sells products that require frequent collaboration with the same team of individuals who play a key role in closing deals. The lead sales representative determines the level of access for each of the collaborating team members on the opportunity. What solution should the consultant recommend to facilitate the collaboration of the lead sales representative and team members?

A. Enable chatter to have the lead sales representative facilitate collaboration through sales team sharing
B. Create a public groups for extended team members and allow the sales representative to assign manual
'-' sharing on their opportunities.
C. Define a sharing rule for each lead sales representative to assign appropriate access for all extended '-' team members
D. Configure default opportunity teams for all lead sales representatives with team selling enabled

Answer: D

NEW QUESTION # 89
Cloud Kicks has sales teams distributed across global regions, The direction from sales leadership is to define access based on region. For example, users within the region have access to regional dashboards, while the leadership team has access to global dashboards. What should the Consultant recommend to meet this requirement?

A. Create one Dashboard folder for all regions for both sales and the leadership team with View access.
B. Create Dashboard folders for each regional sales team and one Dashboard folder for leadership team.
C. Create region-based sales groups, one leadership group, and one Dashboard folder with View access.
D. Create Dashboard folder for all regions' sales team and one Dashboard folder for the leadership team.

Answer: C

NEW QUESTION # 90
The VP Of Sales at Cloud Kicks wants to give the sales team the power of the Salesforce Mobile app so that sales reps can do their tasks on the go. The sales team needs to create and edit Leads, Contacts, and Opportunities with ease. Which two features should the Consultant recommend for the sales team to use?
Choose 2 answers

A. Lightning Mobile Component
B. Mobile Smart Actions
C. Quick Actions
D. Einstein Activity Capture

Answer: B,C

NEW QUESTION # 91
......

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