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CIPS L5M9 Exam Syllabus Topics:

SectionObjectives
Topic 1: Operations Management Concepts- Definition and scope of operations management
  • 1. Operations as transformation process (input–transformation–output)
    • 2. Role of operations in supply chain efficiency and effectiveness
      - Performance objectives of operations
      • 1. Cost
        • 2. Speed
          • 3. Dependability
            • 4. Quality
              • 5. Flexibility
                Topic 2: Operations Strategy and Performance- Operations strategy development
                • 1. Stages of operations strategy evolution
                  • 2. Top-down vs bottom-up strategy perspectives
                    - Order winners and order qualifiers
                    • 1. Competitive positioning through operations capability
                      Topic 3: Quality and Reliability Management- Total Quality Management (TQM)
                      • 1. Quality assurance vs total quality
                        - Failure prevention and recovery
                        • 1. Failure Mode and Effects Analysis (FMEA)
                          • 2. Failure measurement and impact
                            • 3. Maintenance strategies and reliability improvement
                              Topic 4: Performance Improvement in Operations- Continuous improvement approaches
                              • 1. Business process re-engineering
                                • 2. Process improvement methodologies
                                  - Performance measurement and benchmarking
                                  • 1. Benchmarking techniques
                                    • 2. Setting performance targets
                                      Topic 5: Operations Processes and Systems- Four Vs of operations
                                      • 1. Variety
                                        • 2. Volume
                                          • 3. Variation in demand
                                            • 4. Visibility
                                              - Process design and analysis
                                              • 1. Input–transformation–output model
                                                • 2. Types of operations: manufacturing and services

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                                                  CIPS Operations Management Sample Questions (Q35-Q40):

                                                  NEW QUESTION # 35
                                                  A lorry used for transporting goods between warehouses has a light that flashes up on the dashboard when engine oil needs to be replaced soon. This is an example of what form of maintenance?

                                                  Answer: B

                                                  Explanation:
                                                  This is an example of condition-based maintenance. This is when, prior to failure, the user is alerted to a potential problem and given time to fix it before it happens. Preventative maintenance is proactively checking regularly, so in this scenario it would be the driver checking the oil level manually before each journey. Reactive maintenance would be changing the oil when it needs changing (not beforehand). Run to breakdown would be driving the vehicle until it doesn't go any more then replacing the vehicle. See p.103.


                                                  NEW QUESTION # 36
                                                  The Public Sector only provides Services not Goods. Is this TRUE?

                                                  Answer: C

                                                  Explanation:
                                                  The statement is not true. The Public Sector can provide both goods and services. The study guide gives the example of Uganda, where the government produces bread and sugar and provides this at a subsidised rate to citizens. Most countries' Public Sector also provides services such as education and transport. Therefore option 3 is correct. P.65


                                                  NEW QUESTION # 37
                                                  George has recently been hired as the new Operations Manager at a cake factory. He has 10 years; experience but his most recent employment was as an Operations Manager in an accountancy firm. George believes that the skills and responsibilities of an Operations Manager is the same regardless of the organisation he works for. Which of the following would be one of these responsibilities? Select TWO

                                                  Answer: A,D

                                                  Explanation:
                                                  The correct answer is keep customers happy and create competitive advantage. This is from p.4 of the study guide. The key in this question is that you're looking for a universal responsibility for an Operations Manager- something that doesn't depend on the organisation. For this reason increase profits and managing a team are incorrect. Not every Ops Manager will be tasked to increase profits and not every Ops Manager will have direct line management responsibilities. The study guide states 'their key role is to guarantee that available resources and efficiently used in order to create competitive advantage for the organisation and keep customers satisfied'.


                                                  NEW QUESTION # 38
                                                  In Operations Management strategies, there are 10 strategic areas which fall into two categories: structure-related and infrastructure-related. Which of the following are structure-related? Select TWO

                                                  Answer: A,E

                                                  Explanation:
                                                  Capacity and Supply Network are structure-related. The other three are Infrastructure-related. This is from p.35-36 of the study guide. Structure is about the 'hardware' of the business and physical attributes. Infra-structure is considered the software and are easier to change.


                                                  NEW QUESTION # 39
                                                  Which of the following is not an example of Statistical Process Control?

                                                  Answer: A

                                                  Explanation:
                                                  A flowchart isn't considered a Statistical Process Control because it doesn't involve statistics- this is from p.124. If you're thinking that the others might not include statistic... That was my thoughts when I first read this chapter- but remember to just go with what the study guide says.


                                                  NEW QUESTION # 40
                                                  ......

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