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Cisco 700-805 Exam Syllabus Topics:

Section	Weight	Objectives
Leadership and Renewals Process	30%	- Quote development, exceptions and order processing - End-to-end renewals motion and account team collaboration - Risk assessment at T-9, T-6, T-3 milestones - Upsell / cross-sell opportunity identification
Customer Success Foundation	20%	- Success Plan components and RM responsibilities - Recurring revenue financial terms - RM role, tasks and RACI framework - Health Index and success metrics
Business Acumen	35%	- Value communication and tool usage - Financial terms: CAPEX, OPEX, procurement models - Available To Renew, contract value and renewal types - Evaluate customer products and business alignment
Cisco Tools and Processes	15%	- CCW, renewal tools and automation - Smart Accounts and licensing frameworks - Renewal workflows and escalation procedures - Contract management and entitlement verification

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Cisco Renewals Manager Sample Questions (Q48-Q53):

NEW QUESTION # 48
Which action should a Renewals Manager take first?

A. Assign an RS to priority accounts
B. Meet the customer and perform a renewals diagnosis
C. Meet and confirm the AM, CSS, CSM and their resources
D. Download contract data and develop a renewals strategy

Answer: D

Explanation:
the first action that a Renewals Manager should take is to download contract data and develop a renewals strategy, which involves:
Using tools such as TPV, icebreaker, or CCW-R to access and analyze contract data Segmenting contracts based on their size, complexity, expiration date, product coverage, etc.
Defining objectives, actions, timelines, and resources for each segment Aligning with the account team on the renewals strategy and value proposition

NEW QUESTION # 49
Which critical task must be performed during the Qualification phase?

A. validate customer inventory
B. Renewal Plan development
C. develop a Success Plan
D. quote delivery

Answer: A

Explanation:
According to the Cisco website1, one of the critical tasks during the Qualification phase is to validate customer inventory, which includes:
* Reviewing the Available to Renew (ATR) report and identifying any discrepancies or missing items
* Confirming the accuracy of the contract end dates, product IDs, serial numbers, and quantities
* Updating the ATR report with any changes or corrections

NEW QUESTION # 50
What are the steps to develop a renewal quote?

A. Ask the customer for renewal data, evaluate new requirements, and quote new services.
B. Identify the items to renew, verify the discounts, confirm the shipping address, and verify the billing entity.
C. Position the new technology, create a quote, and order the quote.
D. Identify the barriers to adoption, ensure that the customer is using the solution, and work with the account manager to create a quote.

Answer: B

NEW QUESTION # 51
Which two actions does a partner or customer perform within CCW-R? (Choose two.)

A. view and manage their contracts
B. order new services
C. download hardware, software and services data sheets
D. change Customer Address
E. set up billing

Answer: A,D

NEW QUESTION # 52
Customer A purchased a one-year webex contract of 100 seats at $10 per seat. Customer B purchases a three-year webex contract of 100 seats at $10 per seat. What is the annual recurring revenue(ARR) for each?

A. $3000 and $3000
B. $1000 and $3000
C. $1100 and $3300
D. $1000 and $1000

Answer: D

NEW QUESTION # 53
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