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Salesforce Plat-UX-102 Exam Syllabus Topics:

SectionObjectives
Topic 1: Intangible Deliverables- Stakeholder alignment
  • 1. Stakeholder engagement strategies
    • 2. Cross-functional relationship mapping
      - Communication and visioning
      • 1. Storytelling for product strategy
        • 2. Vision presentation techniques
          Topic 2: Value Design- Challenge framing and problem definition
          • 1. Understanding organizational dynamics
            • 2. Defining effective challenge statements
              - Strategic direction
              • 1. Business outcome alignment
                • 2. Innovation opportunity identification
                  Topic 3: Tools and Artifacts- Co-creation methods
                  • 1. Design collaboration techniques
                    • 2. Stakeholder workshops
                      - Salesforce platform capabilities
                      • 1. Feasibility, desirability, viability assessment
                        • 2. High-level platform feature mapping

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                          Salesforce Certified Platform Strategy Designer Sample Questions (Q136-Q141):

                          NEW QUESTION # 136
                          Customer service surveys and user feedback reveal Cloud Kicks' users desire new features on the sales platform How should the strategy designer collaborate with the UX designer to ensure those features are both viable and feasible?

                          Answer: B

                          Explanation:
                          The best way to collaborate with the UX designer to ensure that new features on the sales platform are both viable and feasible is to align design implications to business goals, as this helps justify the value proposition and return on investment of the new features. Co-creating a journey map with users or identifying user quotes may not address the viability or feasibility aspects of the new features.


                          NEW QUESTION # 137
                          Cloud Kicks ' strategy designer is writing a challenge statement to inspire team ideation. What should they avoid in the challenge statement?

                          Answer: B

                          Explanation:
                          Challenge statements must remain solution-agnostic to prevent restricting creative ideation. In the Platform Strategy Designer context, this question belongs primarily to Value Design. In Value Design, the strategy designer links validated human needs to business outcomes and external context, then defines measurable signals that show whether the intended value is actually being created. A challenge statement frames a meaningful problem as a call to collaborative action. It should communicate enough context and desired impact to guide ideation while remaining open enough that the team can explore several solution pathways.
                          Here, Implying solutions to the challenge is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Basing the statement on a problem identified in research focuses attention elsewhere, while Focusing on the root cause of current issues addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
                          Study Guide Topics: Value Design
                          Official Salesforce Reference: Challenge Framing and Scoping - Create Effective How Might We Statements


                          NEW QUESTION # 138
                          Cloud Kicks has released a wearable device for athletes but struggles to find product market fit. The design team begins an initiative to better understand user needs and improve the device. What should the strategy designer do to engage with internal stakeholders invested in the project?

                          Answer: B

                          Explanation:
                          With multiple invested internal stakeholders, the priority is aligning them on a shared definition of success and keeping that alignment throughout - this prevents conflicting priorities from derailing the initiative. In the Platform Strategy Designer context, this question belongs primarily to Intangible Deliverables. In Intangible Deliverables, the strategy designer creates alignment, trust, shared understanding, ethical awareness, and persuasive communication so that people can make coordinated decisions around the intended future state. Alignment on success gives stakeholders a common decision criterion throughout the project.
                          Without it, each function can optimize for a different outcome; with it, progress updates and trade-offs can be evaluated against a shared definition rather than personal or departmental preference. Here, Align stakeholders on what success looks like and throughout the project. is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Assign specific tasks to each stakeholder so they each add something important to the project.
                          focuses attention elsewhere, while Survey stakeholders for insights and ideas, as their diverse perspectives are likely to uncover unmet needs. addresses a related concern without providing the same fit to the scenario ' s stated objective.
                          Study Guide Topics: Intangible Deliverables
                          Official Salesforce Reference: Alignment as a Strategic Craft - Gain Alignment


                          NEW QUESTION # 139
                          Cloud Kicks wants to improve its digital commerce experience because it is losing prominence in the market. What should a strategy designer rely on to get stakeholder buy-in for a redesign?

                          Answer: C

                          Explanation:
                          The best thing to rely on to get stakeholder buy-in for a redesign of digital commerce experience is research findings and a competitive analysis, as this helps demonstrate the user needs and pain points, and the market opportunities and threats. Wireframes and a total addressable market calculation or inspiring graphics and personas may not be persuasive or comprehensive enough for stakeholder buy-in.


                          NEW QUESTION # 140
                          A fitness company is starting a service that combines data from connected weights with virtual coaching. The company is about to start a new innovation sprint with the following challenge statement: "How might we empower people who are new to fitness to increase their strength?" Which metrics should be used to measure the success of the initiative7

                          Answer: C

                          Explanation:
                          The metrics that should be used to measure the success of the initiative are increase in new user activity and connected weight utilization. These metrics are aligned with the challenge statement of empowering people who are new to fitness to increase their strength, as they indicate engagement and retention of the target audience. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/measure-the-success-of-the-initiative


                          NEW QUESTION # 141
                          ......

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