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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implement the solution | 15-20% | - Oversee solution implementation
|
| Topic 2: Perform solution envisioning and requirement analysis | 45-50% | - Initiate solution planning
|
| Topic 3: Architect a solution | 35-40% | - Design solution components
|
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NEW QUESTION # 39
A food distribution terminal uses Microsoft Dynamics 365 Field Service and Microsoft Dynamics 365 Supply Chain Management to manage inventory and fulfill customer orders. Customers place custom orders through a Power Pages customer portal. Customers can enter different receiving times and dates on fresh produce order lines.
The terminal needs to expose fresh produce order details from Dynamics 365 to its customers in the portal.
Customers can control how much detail they see in the portal.
You need to design a solution that meets the requirements.
Which mechanism should you use for each requirement?
To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
NEW QUESTION # 40
You need to recommend a collaboration tool for each group.
Which tool should you use? To answer, select the appropriate tool in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
Box 1: Microsoft Teams
Maintenance supervisors must not have access to Dynamics 365 Customer Service. The supervisors must be able to communicate with the contracts team about contracts.
Box 2: Dynamics 365 Workspace
Aircraft maintenance vendors must have only view and upload privileges to their invoices and receipts.
The Expense management mobile workspace lets users capture and upload a receipt, so that they can attach it to an expense report later.
Reference:
https://docs.microsoft.com/en-us/dynamics365/project-operations/prod-exp/expense-management-mobile-workspace
Topic 1, Relecloud
Case study
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.
To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.
Background
Relecloud provides regional air service in North America. The company uses a variety of systems, apps, and services to manage the business. You are hired to design a new solution to manage passenger information, reservations, and maintenance.
Current environment
* The company uses Microsoft Office 365.
* The company has a custom app for managing and tracking passenger luggage. The app uses Microsoft Dataverse.
* For flights longer than four hours, passengers receive a meal. Customers can select a meal when they make a reservation and can save the meal choices as a customer preference.
* The company offers two types of meals: standard and vegetarian. Meal types can be temporarily unavailable. The airline is considering offering other meal types, such as gluten-free and low-sodium options.
* The company uses paper-based reservation checklists to help ensure that all the steps for a reservation are complete.
* The company uses vendors to service aircraft.
Environment
* Ensure that employees can sign in to all Microsoft apps by using one set of credentials per employee.
* Minimize the use of third-party products and custom development.
* Reduce customer support call volumes by having the system automatically resolve common issues.
* The security rule for agents must contain the privileges in the default Customer Service Representative security role.
* Log issues as cases. The case form must show variable sections based on the case type. Include a custom entity named Seats and grant agents access to the entity.
* Application use layout should be role specific.
Agents
* You must standardize the format used by agents to enter customer phone numbers.
* Agents need a solution to replace paper reservation checklists.
* Agents need dashboards to show a current count of all reservations on the entity.
* Agents need a way to track reservation issues.
* Agents need a visual indicator in the interface to determine the reservation step to provide a seamless customer experience.
* Agents need different versions of cancellation policies to send customers. One version must be controllable within the system.
* Agents need to view which pieces of luggage match to each passenger, and then need to add the total on the passenger record.
IT
* IT staff needs a mobile solution to see IT cases at the top of the menu since this is their primary focus.
* IT staff needs a system that is easy to navigate to active cases.
* IT specialists want to design Power BI reports. They need to understand the underlying table relationships of the system.
* IT specialists need a solution that is visual rather than text-based so they can quickly complete their tasks.
Management
* Management requires paginated reports for stakeholders.
* Management wants to provide frequent flyers with better service when the flyers call.
* Managers need to see all customer dashboards at the top of their menu on their mobile device.
Maintenance
* Maintenance supervisors must not have access to Dynamics 365 Customer Service. The supervisors must be able to communicate with the contracts team about contracts.
* Aircraft maintenance vendors must have only view and upload privileges to their invoices and receipts.
* Contracts with maintenance companies must be stored in Dynamics 365 Customer Service.
NEW QUESTION # 41
You need to recommend solutions to meet the integration requirements.
What should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
Box 1: Schedule board
Note: The Dynamics 365 Field Service schedule board provides an overview of resource availability and bookings you can make.
When you're looking at the schedule board for the current day, you'll see a blue line that indicates the current time of day. You can also see a picture of all the resources listed on the schedule board. To quickly view contact information for a resource, hover over their name to view the contact card.
Box 2: Azure IoT Central connector
Azure IoT Central makes it easy to connect, monitor, and manage your IoT devices at scale. With the IoT Central V3 connector, you can trigger workflows when a rule has fired, and take actions by executing commands, updating properties, getting telemetry from devices, and more. Use this connector with your Azure IoT Central V3 application.
This connector is available in the following products and regions:
Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/configure-schedule-board
https://docs.microsoft.com/en-us/azure/iot-hub/about-iot-hub
Topic 4, VanArsde1, Ltd
Background
VanArsde1, Ltd. builds custom homes. The company has one Azure tenant and uses multiple systems to manage the sales, construction, and warranties of the homes.
The company has three departments: sales, construction, and warranty. Sales, contract, and warranty information is not shared among the departments.
The owner of VanArsde1, Ltd. requires a consolidated system that the company can use to track each home's progress.
Sales
* Company employees use Microsoft Outlook for all communications.
* Company employees use Microsoft Word to create sales contracts.
* Employees in the sales department are frequently in different locations and work different hours from each other.
* Employees in the sales department use a Contracts team in Microsoft Teams to collaborate.
* The company uses a third-party marketing tool to update contacts every day.
Current environment
* Contacts' names must be formatted before they are imported from the third-party marketing tool.
* The company must retain contracts for five years.
* The company requires that the sales department display the All Contracts view in Microsoft Teams.
* All contract information must be stored in the All Contracts view.
* Contracts must not be lost if a device is lost or stolen.
Issue
* Employees in the sales department store contracts on their local computers.
* The construction team receives a copy of a contract only when the sale of a home is complete.
Construction
Current environment
* Employees in the construction department use Project Online to manage schedules.
* Employees in the construction department use Microsoft Excel to manage the costs of projects
* The main supplier of construction materials provides an API to the company. The company uses the API to manage supplies for projects in near real time.
Requirements
* Employees in the construction department must be able to demonstrate how their work is performed rather than document their process.
* The company requires that project schedules be created less than a week after a contract is signed.
* A field must sum up the costs of the materials.
Issues
* Employees in the construction department are unable to schedule resources because they are not informed of future projects.
* Employees in the construction department currently enter basic project information manually for each software application.
Warranty
Current environment
* Employees in the warranty department use Excel to track project issues and resolutions.
* The company requires that employees in the warranty department meet with each other in person to discuss their job roles.
Requirements
* The company requires that warranty claims be resolved in less than a month.
* The company requires that all claims be entered in the system along with their related issues.
* If a claim is found to be invalid, the company requires that the claim and its related issues be deleted.
Issue
* Employees in the warranty department report that they are frequently sent to homes without knowledge of what is in scope for the project.
General
Requirements
* The new system must use the development and production environments
* The development environment must be the master of all changes.
* All table changes must be added to a solution. Changes to the solution must not be allowed to be made in the production environment.
* Each department must have a custom app. Employees must be able to access only their department's app.
* All sales, contract, and warranty data must be shared among the departments.
* The project manager must be solely responsible for creating and owning the deployment plan for projects.
* All projects must run by using the Agile methodology.
* The deployment plan must include the environment setup, training plan, rollout strategy, and deployment support.
Issue
The IT manager reports that the deployment plan is not complete.
NEW QUESTION # 42
A company plans to create a Power Apps portal to manage support cases for customers. The company has an account hierarchy for customers. The hierarchy supports accounts, cases, and contacts where both contacts and cases belong to their relevant account.
The company has the following requirements:
Portal users must only seCe the notes for the cases that they manage.
Portal users must only see cases that are submitted by their colleagues.
You need to design the security model for the portal.
Which entity permission scope should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
.
Reference:
https://docs.microsoft.com/en-us/powerapps/maker/portals/configure/assign-entity-permissions
NEW QUESTION # 43
You need to recommend methods for assigning security to each group of users.
What should you recommend? To answer, drag the appropriate methods to the correct groups of users. Each method may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/power-platform/admin/manage-group-teams
https://docs.microsoft.com/en-us/azure/active-directory/external-identities/user-properties
NEW QUESTION # 44
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