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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: IT Resources | 15% | - Resource Optimization
|
| Topic 2: Governance of Enterprise IT | 40% | - Governance Structures
|
| Topic 3: Risk Optimization | 19% | - Risk Governance
|
| Topic 4: Benefits Realization | 26% | - Value Delivery
|
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NEW QUESTION # 466
Which of the following provides the BEST evidence of effective IT governance?
Answer: B
Explanation:
Effective IT governance is the process of ensuring that IT supports the achievement of the organization's goals and objectives, and delivers value to its stakeholders1. IT governance involves aligning the IT strategy, policies, processes, and resources with the business strategy, needs, and expectations2. Therefore, the BEST evidence of effective IT governance is business value and customer satisfaction. Business value is the measure of the benefits and outcomes that IT provides to the organization, such as increased revenue, reduced costs, improved efficiency, enhanced innovation, or competitive advantage3. Customer satisfaction is the measure of the quality and performance of IT services and products, as perceived by the internal and external customers of the organization, such as employees, partners, suppliers, or end-users. By demonstrating business value and customer satisfaction, IT governance can show that IT is aligned with and supports the business goals and objectives.
The other options are not as good as option B. While cost savings and human resource optimization, IT risk identification and mitigation, and comprehensive IT policies and procedures are important aspects of IT governance, they are not sufficient to demonstrate effective IT governance. They are rather means to achieve the end goal of delivering business value and customer satisfaction. They do not necessarily reflect the extent to which IT supports the achievement of the organization's goals and objectives. References :=
* What is IT Governance? Definition & Examples | ASQ2
* What is IT governance? A formal way to align IT & business strategy1
* How to Measure the Value of an IT Investment - TechSoup3
* Measuring Customer Satisfaction in Information Technology Services - ISACA
NEW QUESTION # 467
An enterprise learns that a new privacy regulation was recently published to protect customers in the event of a breach involving personally identifiable information (Pll). The IT risk management team's FIRST course of action should be to:
Answer: A
Explanation:
A new privacy regulation is a legal requirement that aims to protect the rights and interests of customers in relation to their personal data, especially in the event of a breach involving personally identifiable information (PII). A breach is an unauthorized or unlawful access, disclosure, alteration, or destruction of personal data that may compromise the confidentiality, integrity, or availability of the data1. A new privacy regulation may introduce new risk for an enterprise that collects, processes, stores, or transfers personal data of customers, such as legal, financial, reputational, or operational risk. Therefore, the IT risk management team's first course of action should be to determine if the new regulation introduces new risk for the enterprise, by assessing the scope, applicability, and impact of the regulation on the enterprise's data activities and practices. This can help the IT risk management team to identify and prioritize the gaps or issues that need to be addressed to comply with the regulation and to mitigate the potential risk23. Reference: What is a Data Breach? Definition & Examples. How to Manage Data Privacy Risks. Data Privacy Risk Management: A Guide for Businesses.
NEW QUESTION # 468
Following a re-prioritization of business objectives by management, which of the following should be performed FIRST to allocate resources to IT processes?
Answer: C
Explanation:
The IT strategy is the document that defines how IT will be used to support and achieve the business objectives of the organization. It aligns the IT investments, resources, and activities with the business priorities and direction. When there is a change in the business objectives, such as a re-prioritization by management, the IT strategy should be updated accordingly to ensure that IT remains relevant and aligned with the new business goals. Updating the IT strategy should be done first before allocating resources to IT processes, because it provides the basis for determining which IT processes are most critical and valuable for the organization. The other options are not the best actions to perform first in this scenario. Performing a maturity assessment, implementing a RACI model, and refining the human resource management plan are all useful activities for improving the IT processes, but they are not directly related to the change in business objectives.
They should be done after updating the IT strategy, based on the new strategic direction and priorities.
References:
1: https://www.projectpractical.com/human-resource-management-plan-template-free-download/
2: https://open.lib.umn.edu/humanresourcemanagement/chapter/2-2-writing-the-hrm-plan/
3: https://www.isixsigma.com/getting-started/are-you-ready-how-conduct-maturity-assessment/
4: https://www.smartsheet.com/content/organizational-maturity
5: https://www.process.st/maturity-model/
NEW QUESTION # 469
Gary is the project manager for his organization. He is working with the project stakeholders on the project requirements and how risks may affect their project. One of the stakeholders is confused about what constitutes risks in the project. Which of the following is the most accurate definition of a project risk?
Answer: A
NEW QUESTION # 470
You are the business analyst for your organization and are preparing to conduct stakeholder analysis. As part of this process you realize that you'll need several inputs.
Which one of the following is NOT an input you'll use for the conduct stakeholder analysis task?
Answer: A
NEW QUESTION # 471
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