Microsoft AB-210 시험을 한번에 합격할수 없을가봐 두려워 하고 계시나요? 이 글을 보고 계신 분이라면 링크를 클릭하여 저희 사이트를 방문해주세요. 저희 사이트에는Microsoft AB-210 시험의 가장 최신 기출문제와 예상문제를 포함하고 있는 Microsoft AB-210덤프자료를 제공해드립니다.덤프에 있는 문제와 답을 완벽하게 기억하시면 가장 빠른 시일내에 가장 적은 투자로 자격증 취득이 가능합니다.
| Section | Weight | Objectives |
|---|---|---|
| Optimize AI-driven sales | 20–25% | - Set up conversational intelligence and forecasting - Prepare and deploy AI agents in Sales - Configure predictive scoring and relationship intelligence - Design AI-first sales strategy with Copilot and agents |
| Qualify and prioritize leads using AI | 15–20% | - Configure Sales Qualification Agent and monitor its performance - Configure lead and opportunity experience - Fine-tune predictive scoring model |
| Extend and enhance Sales | 10–15% | - Deploy and configure Sales mobile app and Teams calling - Create Power Platform components (Power Automate, Power Apps, Power BI) |
| Develop deals using intelligent opportunity research | 25–30% | - Optimize opportunity management and pipeline views - Configure Sales Close Agent and interpret actions - Configure and use Sales Research Agent insights |
| Configure Dynamics 365 Sales core features for AI | 15–20% | - Configure timeline and data import/export - Evaluate prerequisites for deploying Sales - Examine Sales security model - Configure mailboxes and business process flows |
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질문 # 11
A company implements Dynamics 365 Sales.
The company has the following requirements:
. Employees must have quarterly goals. The goals must calculate all deals won by quarter for each goal.
. Managers must be able to look at the goals and calculations at any time.
The solution must use goal features WITHOUT customization.
You need to create the calculation.
What should you configure?
정답：A
설명：
The correct answer is Goal metric . In Dynamics 365 Sales, the goal metric defines how goal performance is calculated. Microsoft explains that each goal uses a goal metric to determine how the goal is tracked, and goal metrics can track actual, in-progress, and custom values through rollup fields. For won opportunity revenue, the metric can use the Opportunity table as the source and roll up the actual value for opportunities that are closed as won.
The quarterly requirement is handled by the goal's time period. The goal metric specifies the calculation logic, including the source table, source attribute, date attribute, and source status such as Won. Microsoft's goal metric documentation states that the date attribute is validated against the goal time period, so records participate in the rollup only when their date falls between the goal start and end dates. A rollup query is not the best answer because it only applies additional filtering criteria to an existing goal metric; it does not create the core calculation.
References/topics: Dynamics 365 Sales goals; goal metrics; rollup fields; won opportunity calculations; quarterly goal tracking.
질문 # 12
You are configuring Copilot capabilities in Dynamics 365 Sales for a company.
After enabling Copilot, sellers report that the summary insight banner on Opportunities, Leads, and Accounts is missing key business context and history.
You need to ensure that the missing information is displayed.
Which action should you perform?
정답：D
설명：
The correct action is Configure table auditing . Copilot summaries and recent-change context for Opportunities, Leads, and Accounts depend on audit history. Microsoft's Dynamics 365 Sales Copilot setup guidance states that when Copilot is enabled, administrators can turn on audit history for the Lead, Opportunity, and Account tables, and Copilot needs audit history to display recent changes for those records.
This issue is not solved by predictive scoring or opportunity pipeline settings. Predictive scoring ranks leads or opportunities based on likelihood, but it does not provide historical summary context. The opportunity pipeline view controls how opportunities are displayed and managed in the pipeline, not what Copilot can summarize. AI insight cards are separate guided insight notifications and are not the underlying data-history source for the missing Copilot summary banner context. Microsoft also documents that Copilot's recent changes list is generated from audit history, and if auditing is turned off, the recent changes configuration is unavailable until auditing is enabled. Therefore, table auditing is the required configuration to make key history available for Copilot-generated summaries and recent-change insights.
References/topics: Copilot in Dynamics 365 Sales; record summaries; recent changes; Dataverse table auditing; Lead, Opportunity, and Account tables.
질문 # 13
A sales organization wants representatives to prioritize opportunities that have the greatest likelihood of closing successfully. Management prefers an AI-driven capability that continuously recalculates predictions based on changing customer interactions instead of relying on manually maintained scoring formulas. Which feature should be implemented?
정답：C
설명：
Predictive Opportunity Scoring uses machine learning to evaluate multiple data signals, including customer engagement, opportunity attributes, and historical sales outcomes. Unlike manually configured scoring methods, AI continuously updates predictions as opportunity data changes, helping sellers focus on deals with the highest probability of closing successfully.
질문 # 14
A seller follows AI recommendations but ignores one because the customer recently announced an unexpected budget freeze. Which principle best describes appropriate AI usage?
정답：C
설명：
AI provides data-driven recommendations, but sellers should combine those insights with current business knowledge that may not yet exist within CRM. Human expertise remains essential for making final sales decisions, especially during rapidly changing customer situations.
질문 # 15
You configure Dynamics 365 Sales for a company.
The company plans to implement the Sales Close Agent in Research mode.
You need to identify the capabilities of the agent.
Which two capabilities should you identify? Each correct answer presents a complete solution.
Choose two.
NOTE: Each correct selection is worth one point.
정답：A,D
설명：
The correct Research mode capabilities are analyzing historical interaction data to generate opportunity insights and reviewing deal signals with risks and recommended mitigations.
Microsoft's Sales Opportunity Agent documentation describes the opportunity-focused agent as helping sellers focus on important opportunities by identifying high-value and at-risk deals, providing critical insights and recommendations, and helping sellers mitigate risks. Microsoft also states that the agent gathers information from multiple sources and provides a streamlined research experience, stakeholder and competitor intelligence, and actionable risk mitigation strategies.
Option C is correct because the agent uses opportunity context, CRM history, emails, meetings, and other available signals to generate deal insights. Option D is also correct because Microsoft's Responsible AI FAQ specifically identifies early risk detection and recommended mitigation strategies based on historical data and communication analysis.
질문 # 16
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