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Cisco 700-805 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Business Acumen35%- Evaluate customer products and business alignment
- Value communication and tool usage
- Financial terms: CAPEX, OPEX, procurement models
- Available To Renew, contract value and renewal types
Topic 2: Customer Success Foundation20%- Health Index and success metrics
- Recurring revenue financial terms
- Success Plan components and RM responsibilities
- RM role, tasks and RACI framework
Topic 3: Leadership and Renewals Process30%- Quote development, exceptions and order processing
- Risk assessment at T-9, T-6, T-3 milestones
- Upsell / cross-sell opportunity identification
- End-to-end renewals motion and account team collaboration
Topic 4: Cisco Tools and Processes15%- Smart Accounts and licensing frameworks
- Renewal workflows and escalation procedures
- CCW, renewal tools and automation
- Contract management and entitlement verification

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Cisco Renewals Manager Sample Questions (Q61-Q66):

NEW QUESTION # 61
Which area of the success plan is the renewal manager responsible?

Answer: B


NEW QUESTION # 62
Which task is the responsibility of the Renewals Manager?

Answer: B

Explanation:
one of the tasks that is the responsibility of the Renewals Manager is to manage recurring revenue risk, which includes:
Identifying and prioritizing renewal opportunities and challenges
Developing and executing renewal strategies and plans
Collaborating with other Cisco teams and partners to ensure customer satisfaction and retention Negotiating and closing renewal deals


NEW QUESTION # 63
What support should an RM take from the CSM?

Answer: D

Explanation:
Communicate value and the impact of Cisco solutions to the customer
Help the customer achieve their desired outcomes and realize the full potential of their investment Provide feedback and insights on customer health, satisfaction, and adoption


NEW QUESTION # 64
Which two actions can a partner or customer perform within CCW-R? (Choose two.)

Answer: A,B

Explanation:
According to the CCW-R User Guide5, some of the actions that a partner or customer can perform within CCW-R are:
Change Customer Address: This allows the user to update the customer address information for a quote or an order.
View and Manage their Contracts: This allows the user to view their contract details, status, expiration date, product coverage, etc., as well as request a quote or renew their contracts.


NEW QUESTION # 65
Which group of products are enterprise networking products?

Answer: A


NEW QUESTION # 66
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