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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
Key Concepts of Service Management	- Value and value co-creation - Products and services relationship - Organizations, service providers, service consumers
ITIL Practices Overview	- Technical management practices (e.g., deployment management, infrastructure and platform management) - General management practices (e.g., continual improvement, risk management) - Service management practices (e.g., incident management, service desk, change enablement)
Four Dimensions of Service Management	- Organizations and people - Information and technology - Partners and suppliers - Value streams and processes
ITIL Service Value System (SVS)	- Governance - Guiding principles - Service value chain - Opportunity, demand, and value - Continual improvement

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EXIN ITIL 4 Foundation Sample Questions (Q150-Q155):

NEW QUESTION # 150
Which is a key requirement for a successful service level agreement (SLA)?

A. Using single-system-based metrics that relate to outputs
B. Using bundled metrics to relate performance to outcomes
C. Using an agreement between the service provider and service supplier
D. Using individual metrics that relate to the service catalogue

Answer: B

NEW QUESTION # 151
What is defined as any component that needs to be managed in order to deliver an IT service?

A. A configuration item (CI)
B. An incident
C. A service request
D. An IT asset

Answer: A

NEW QUESTION # 152
Which practice has a purpose that includes managing risks relating to confidentiality, integrity and availability?

A. Problem management
B. Information security management
C. Change enablement
D. Service configuration management

Answer: B

NEW QUESTION # 153
Which is a purpose of the 'relationship management' practice?

A. To protect the information needed by the organization to conduct its business
B. To be the entry point and single point of contact for the service provider with all of its users
C. To identify, analyze, monitor, and continually improve links with stakeholders
D. To systematically observe services and service components

Answer: C

NEW QUESTION # 154
Identify the missing word in the following sentence.
An organization which is undertaking an improvement initiative should [?] the existing methods and services when building for the future.

A. Consider
B. Re-use
C. Discard
D. Improve

Answer: A

NEW QUESTION # 155
......

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