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Salesforce Salesforce-Certified-Administrator Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Agentforce AI8%- AI assistant configuration
- Use cases and limitations
Topic 2: Data and Analytics Management17%- Data import/export tools
- Data validation and deduplication
- Data security and quality
- Reports and dashboards
Topic 3: Sales and Marketing Applications10%- Forecasts and sales processes
- Lead and opportunity management
- Campaigns and products
Topic 4: Object Manager and Lightning App Builder20%- Standard and custom objects
- Fields, relationships, and schema
- Lightning record pages and components
- Lightning App Builder and page layouts
Topic 5: Configuration and Setup15%- Profile and permission sets
- Sharing model and access controls
- User management and security
- Company and org settings
Topic 6: Workflow/Process Automation15%- Automation best practices
- Salesforce Flow
- Approval processes
Topic 7: Service and Support Applications10%- Case management
- Entitlements and service contracts
- Knowledge and support tools
Topic 8: Productivity and Collaboration10%- Chatter configuration
- Activities, tasks, and events
- Email and calendar integration

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Salesforce Certified Administrator 認定 Salesforce-Certified-Administrator 試験問題 (Q215-Q220):

質問 # 215
An administrator wants to create a form in Salesforce for users to fill out when they lose a client.
Which automation tool supports creating a wizard to accomplish this goal?

正解：D

解説：
Explanation
Flow Builder supports creating a wizard that can collect user input and perform actions.
References: https://help.salesforce.com/s/articleView?id=sf.flow_builder_overview.htm&type=5


質問 # 216
Cloud Kicks need to be able to show different picklist values for sales and marketing users.
Which two options will meet this requirement?
Choose 2 answers

正解：B、C

解説：
Explanation
To show different picklist values for sales and marketing users, you can either use record types or profiles.Record types allow you to have different picklist values for different page layouts assigned to different profiles. Profiles allow you to restrict picklist values based on user permissions.
References: https://help.salesforce.com/s/articleView?id=sf.customize_recordtype.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.admin_profile_picklists.htm&type=5


質問 # 217
New leads need be routed to the correct Sales person based on the lead address.

正解：A

解説：
Explanation
Lead assignment rule is a feature that can be used to route new leads to the correct sales person based on the lead address. Lead assignment rule can assign leads to users or queues based on certain criteria, such as lead source, industry, or location. Lead assignment rule can also send email notifications to the new lead owners or other recipients. References:
https://help.salesforce.com/s/articleView?id=sf.leads_assignment_rules.htm&type=5


質問 # 218
Which three aspects of standard fields should an administrator customize?
Choose 3 answers

正解：C、D、E

解説：
Explanation
Picklist values, help text, and decimal places are three aspects of standard fields thatan administrator can customize to suit their business needs. Picklist values are the options that users can choose from a picklist field; they can be added, edited, or deleted by administrators. Help text is the text that appears when users hover over a field; it can be customized by administrators to provide additional information or guidance for users. Decimal places are the number of digits that appear after the decimal point in a number or currency field; they can be changed by administrators to adjustthe precision of the field values. Field history tracking and field name are not aspects of standard fields that can be customized; they are only available for custom fields. References: https://help.salesforce.com/s/articleView?id=sf.customize_picklists.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_fields_edit.htm&type=5https://help.salesforce.com/s/a


質問 # 219
Cloud Kicks has a Customer success agent going on leave and needs to change ownership on multiple cases.
Which two users are able to fulfill this request?
Choose 2 answers

正解：A、D


質問 # 220
......

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