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EXIN ITILFNDv4 (ITIL 4 Foundation) exam is a certification exam that is designed to test the knowledge of candidates in the IT Service Management (ITSM) field. The ITIL 4 Foundation certification is a globally recognized certification that is highly sought after by candidates who want to develop a career in IT service management. ITIL is a framework that provides best practices and guidelines for ITSM, and the ITIL 4 Foundation certification validates a candidate's understanding of these best practices.

Achieving the ITIL 4 Foundation certification demonstrates one's understanding of ITIL 4's key concepts and principles and their ability to apply them in the context of IT service management. It also provides a foundation for further ITIL 4 qualifications, including the ITIL 4 Managing Professional and ITIL 4 Strategic Leader designations.

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EXIN ITILFND_V4 (ITIL 4 Foundation) Exam is a certification exam that tests an individual's knowledge and understanding of the ITIL 4 framework. The ITIL 4 framework is a widely recognized set of best practices for IT service management that focuses on aligning IT services with the needs of businesses and their customers. The ITIL 4 Foundation Exam is designed to assess the candidate's ability to understand the key concepts, principles, and practices of the ITIL 4 framework.

EXIN ITIL 4 Foundation Sample Questions (Q147-Q152):

NEW QUESTION # 147
Which practice has a strong influence on the user experience and perception of the service provider?

A. Service desk
B. Change enablement
C. Supplier management
D. Service level management

Answer: A

NEW QUESTION # 148
Which is an input to the service value system?

A. Recommendations to help an organization in all aspects of its work
B. A need from consumers for new or changed services.
C. The system of directing and controlling an organization
D. A model to help meet stakeholders' expectations

Answer: B

NEW QUESTION # 149
What actions does a service desk take for all issues, queries and requests that are reported to them?

A. Diagnose, investigate, resolve
B. Acknowledge, classify, own
C. Schedule, assess, authorize
D. Initiate, approve, fulfil

Answer: B

NEW QUESTION # 150
How should an organization adopt continual improvement methods?

A. Use a new method for each improvement the organization handles
B. Build the capability to use as many improvement methods as possible
C. Select a single method for all improvements that the organization handles
D. Select a few key methods for the types of improvement that the organization handles

Answer: D

NEW QUESTION # 151
Which practice has a purpose that includes ensuring that risks have been properly assessed?

A. Change control
B. Service level management
C. Service configuration management
D. Problem management

Answer: A

NEW QUESTION # 152
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