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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionObjectives
Topic 1: Genesys Predictive Engagement- Setup and Configuration
  • 1. Configuration of Engagement Features
  • 2. Web Tracking and Visitor Identification
  • 3. Predictive Engagement Fundamentals
- Customer Journey for Agents
  • 1. Agent Interaction Experience
  • 2. Customer Behavior Analysis
  • 3. Journey Context
- Action Maps
  • 1. Customer Journey Triggers
  • 2. Targeting and Engagement Rules
  • 3. Action Map Configuration
- Reporting and Analytics
  • 1. AI-driven Insights
  • 2. Engagement Analytics
  • 3. Performance Reporting
Topic 2: Genesys Predictive Routing- Configuration
  • 1. Queue and Routing Configuration
  • 2. Performance Optimization
  • 3. Predictive Routing Setup
- Getting Started
  • 1. AI-based Routing Concepts
  • 2. Overview of Predictive Routing
  • 3. Business Use Cases

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Efficient GCX-AI-GPE - Exam Cloud CX AI-GPE and GPR Certification Lab Questions

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q92-Q97):

NEW QUESTION # 92
Which two types of interaction data are shown to agents in the Journey Panel?
(Choose two)
Response:

Answer: A


NEW QUESTION # 93
Which two export formats are supported when exporting GPE reports?
(Choose two)
Response:

Answer: B,D


NEW QUESTION # 94
Which two goals can GPE analytics help organizations achieve?
(Choose two)
Response:

Answer: A,B


NEW QUESTION # 95
Which two best practices apply when managing multiple action maps?
(Choose two)
Response:

Answer: A,D


NEW QUESTION # 96
What type of data does Genesys Predictive Routing primarily evaluate to make routing decisions?
Response:

Answer: B


NEW QUESTION # 97
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