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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Compliance and Security | 15% | - Security settings - Audit trail - FedRAMP compliance |
| Topic 2: Analytics and Reporting | 10% | - Custom report types - Reports and dashboards |
| Topic 3: Constituent Engagement | 20% | - Experience Builder - Portal configuration - Community Cloud |
| Topic 4: Case Management | 25% | - Case assignment rules - Case management configuration - Service Cloud for public sector |
| Topic 5: Public Sector Solutions Overview | 10% | - Public sector industry trends - Government Cloud overview |
| Topic 6: Grant Management | 20% | - Funding tracking - Grant lifecycle management - Reporting requirements |
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NEW QUESTION # 86
Bohabaven has been using Salesforce Service Cloud for some time and has recently implemented Public Sector Solutions to improve its application and grants management processes. The executive team wants to understand the trends and metrics around Bohabaven's constituent satisfaction with the new system. It is particularly interested in understanding the average time Bohabaven's employees take to resolve constituent service queries now versus their historical performance. Up until now, however, Bohabaven has not been tracking case duration. In this scenario, which is the correct reporting and analytics solution to provide ongoing trend reporting of case duration while also minimizing customization?
Answer: A
Explanation:
Public Sector Case Analytics App, leveraging CRM Analytics' case duration formula. This maps the scenario to the Salesforce-native capability that owns the requirement.
The Core Concept Explained: Public-sector analytics should reuse packaged datasets and dashboards where possible. Prebuilt assets reduce implementation effort and give agencies consistent metrics across licensing, inspection, case, emergency, and grant operations.
Step-by-Step Technical Analysis: Confirm the operational records and datasets needed for the metric. Use the prebuilt Public Sector or CRM Analytics app when it already models the domain, assign the required admin
/user permissions, and validate that prerequisite records exist. Then review dashboards against real licensing, inspection, case, or emergency-response data. Use the Public Sector Case Analytics app and leverage the CRM Analytics case duration formula.
Why the Incorrect Options Are Wrong: B adds a custom build path and increases lifecycle, security, and upgrade effort when a packaged or declarative capability already supports the requirement. C adds a custom build path and increases lifecycle, security, and upgrade effort when a packaged or declarative capability already supports the requirement. D adds a custom build path and increases lifecycle, security, and upgrade effort when a packaged or declarative capability already supports the requirement.
NEW QUESTION # 87
Which three require set up to configure a License Authorization?
Answer: A,C,D
Explanation:
Business Type, Regulatory Authority, and Regulatory Authorization Type are three items that require set up to configure a License Authorization. License Authorization is a feature of Public Sector Solutions that can help public sector agencies to manage licenses and permits for different types of businesses and activities.
Business Type is a custom metadata type that can define different categories of businesses, such as restaurants or salons. Regulatory Authority is a custom metadata type that can define different entities that issue licenses or permits, such as city or county governments. Regulatory Authorization Type is a custom metadata type that can define different types of licenses or permits, such as food service license or liquor license. Reference:
https://help.salesforce.com/s/articleView?id=psc_admin_setup_license_authorization.
htm&type=5&language=en_US
NEW QUESTION # 88
To allow a user to access the Public Sector Solutions Employee Experience pre-built application.
Which three permission sets need to be assigned?
Answer: A,C,D
Explanation:
Employee Experience Community Access, Employee Experience for Public Sector, and Employee Productivity Plus Access are three permission sets that need to be assigned to allow a user to access the Public Sector Solutions Employee Experience pre-built application. Employee Experience Community Access is a permission set that grants access to the Employee Experience community site, which is a digital experience site for employees to access resources and services. Employee Experience for Public Sector is a permission set that grants access to the Employee Experience app, which is a prebuilt app that comes with Public Sector Solutions. It can help public sector agencies to manage employee programs and benefits, such as leave requests or wellness surveys. Employee Productivity Plus Access is a permission set that grants access to the Employee Productivity Plus app, which is another prebuilt app that comes with Public Sector Solutions. It can help public sector agencies to improve employee productivity and collaboration, such as creating action plans or sharing files.
Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_employee_experience.htm&type=5&l
NEW QUESTION # 89
Bobahaven has previously implemented Salesforce Service Cloud to...
Constituent self-service digital experience. This was implemented previously ..... now ready to implement the public sector Solutions License, Permits...
What is the right solution for this requirement that minimizes customization and site....
Answer: D
Explanation:
For Bobahaven to implement Salesforce Public Sector Solutions for licenses and permits while minimizing customization and leveraging existing components, the best approach is to create a new digital experience specifically for applications. Here's why:
New Digital Experience:
Creating a new digital experience tailored for licenses and permits ensures that the specific needs of this functionality are met without interfering with the existing self-service site.
This allows for a focused and optimized user experience.
Licenses and Permits Expression:
Utilizing the Licenses and Permits Expression simplifies the implementation as it is designed specifically for these processes, reducing the need for extensive customization.
OmniScripts and FlexCards:
Deploying OmniScripts and FlexCards within the new experience site ensures a seamless and interactive user interface. These tools are designed to handle complex workflows and data displays efficiently.
OmniScripts can guide users through the application process step-by-step, while FlexCards provide quick-glance information and actionable widgets.
Steps to implement this solution:
Create New Experience Site:
Go to Setup > Digital Experiences > All Sites.
Click New to create a new site and choose a template that fits the application process.
Add Components:
Use OmniStudio tools to create and configure OmniScripts and FlexCards.
Deploy these components to the new experience site.
This approach provides a structured and scalable solution, aligning with Salesforce best practices and leveraging out-of-the-box functionalities to minimize customization.
Reference:
Salesforce Help: OmniStudio Components
Salesforce Public Sector Solutions Documentation
NEW QUESTION # 90
A government agency wants to provide the ability for an external customer to apply for a grant. They require data about the applicant, their financial status, project plans, and other details, which must match the structure of their paper form to comply with the Paper Reduction Act. The expectation is that there will be a lot of interest in this grant, and a high volume of applications will occur. It is also required to have pixel- perfect branding of the application within its authenticated website. What tool(s) would be required to provide an application form- like experience to enter this data?
Answer: D
Explanation:
OmniScripts, DataRaptors, Integration Procedures, and FlexCards. This is the lowest-customization answer that still satisfies the business, security, and lifecycle requirements.
The Core Concept Explained: OmniStudio separates guided interaction, data mapping, orchestration, and UI presentation. That separation is critical for high-volume public-sector intake because each asset can be tested and reused independently.
Step-by-Step Technical Analysis: Design the user journey first, then decide which OmniStudio asset owns each responsibility. OmniScript captures guided input, DataRaptors map Salesforce data, Integration Procedures orchestrate server-side work, and FlexCards expose summarized context. After assembly, validate data payloads, error handling, security, and performance with realistic application records. Use OmniScripts for the guided form, DataRaptors for object read/write and transformations, Integration Procedures for orchestration and server-side processing, and FlexCards for summary or status views.
Why the Incorrect Options Are Wrong: A does not meet the implementation-quality bar for security, scale, auditability, or maintainability in this scenario. B does not meet the implementation-quality bar for security, scale, auditability, or maintainability in this scenario. D adds a custom build path and increases lifecycle, security, and upgrade effort when a packaged or declarative capability already supports the requirement.
NEW QUESTION # 91
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