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Salesforce Slack-Con-201 Exam Syllabus Topics:

SectionWeightObjectives
Channel Strategy25%- User Groups and permissions
  • 1. Default channels and channel management policies
  • 2. User Group creation and management
- Channel architecture design
  • 1. Channel segments and cross-org channels
  • 2. Public vs. private channel strategy
  • 3. Channel naming conventions and organization
Workflows and Integrations12%- Integrations and apps
  • 1. Third-party integrations
  • 2. App management and distribution
- Workflow Builder
  • 1. Automate routine processes
  • 2. Custom workflow templates
Governance and Administration20%- Workspace administration
  • 1. Roles and permissions
  • 2. Guest access management
  • 3. Workspace settings and policies
- Governance framework
  • 1. Channel management policies
  • 2. Data governance and compliance
  • 3. Acceptable use policies
Security18%- Authentication and access
  • 1. Domain verification and auto-provisioning
  • 2. Single Sign-On (SSO) configuration
- Slack security and compliance
  • 1. Enterprise Key Management (EKM)
  • 2. Data Loss Prevention (DLP)
  • 3. Retention policies and export
Discovery20%- Stakeholder analysis
  • 1. Identify key stakeholders and decision-makers
  • 2. Conduct discovery workshops
- Gather requirements
  • 1. Understand business goals and collaboration needs
  • 2. Identify current workflows and pain points
Migration and Change Management5%- Migration planning
  • 1. Transition from other platforms
  • 2. Data migration strategies
- Adoption and enablement
  • 1. Training and change management plans
  • 2. Best practices for Slack adoption

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Salesforce Certified Slack Consultant Sample Questions (Q44-Q49):

NEW QUESTION # 44
A user is having trouble finding specific past messages in a Slack channel. What is the most effective method they should use to locate these messages?

Answer: D

Explanation:
The most effective way to locate specific past messages in Slack is to use the platform's search functionality. By inputting specific keywords or phrases, dates, or the name of the user who might have posted the message, users can quickly and efficiently find the information they are looking for.


NEW QUESTION # 45
When designing a Slack grid for a medium-sized company with distinct departments, what is an important consideration for creating an effective grid structure?

Answer: D

Explanation:
For a medium-sized company with distinct departments, it's important to design a grid structure that facilitates both department-specific and company-wide communication. This involves creating channels for each department for focused discussions and additional cross-functional channels for broader initiatives, ensuring comprehensive and efficient communication across the company.


NEW QUESTION # 46
Who can accept a Slack migration invitation?

Answer: D

Explanation:
The correct answer is D . A Slack migration invitation requires authority from both the Enterprise Grid side and the migrating workspace side. The Enterprise organization must be represented by an authorized org-level owner, and the migrating workspace must be represented by the Workspace Primary Owner because that person has ultimate ownership authority over the workspace being moved. Option A is too broad because not all Workspace Owners can accept a migration invitation; the migrating workspace's Primary Owner is the critical workspace-side authority. Option B incorrectly includes Org Admin but omits the migrating Workspace Primary Owner. Option C is also incomplete because it does not include the migrating Workspace Primary Owner and overstates the role of Org Admins. Option D correctly reflects the required decision authority: the Enterprise-side owner role and the primary owner of the migrating workspace must be involved.
This protects migration governance by ensuring that a workspace cannot be absorbed into Enterprise Grid without the correct ownership-level approval.


NEW QUESTION # 47
In establishing success metrics for Slack implementation, what factor is crucial to consider for them to be effective and meaningful?

Answer: A

Explanation:
Success metrics for Slack implementation should be SMART ?specific, measurable, achievable, relevant, and time-bound. This ensures that the metrics are clear, attainable, directly tied to specific objectives, and can be evaluated within a defined timeframe, providing a meaningful assessment of the implementation's success.


NEW QUESTION # 48
For a live Slack training focused on new users, what experiential learning approach should be implemented to maximize their understanding and comfort with the platform?

Answer: A

Explanation:
A hands-on workshop where new users can actively engage with Slack by creating and interacting in channels, with real-time guidance and feedback from trainers, is highly effective for experiential learning. This approach allows new users to learn by doing, thereby enhancing their comfort and proficiency with the platform.


NEW QUESTION # 49
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